I cannot recommend RM Business highly enough for their telephone answering services. I was losing a great deal of of business by not being immediately available when potential clients telephoned. RM Business Services now manage my diary and take bookings and answer questions - lots of questions!. Without any prompting from me - they also took the time and trouble to research my business to understand it. All of my customers who now phone - believe they are speaking to my PA because they are so knowledgeable about my business. They take calls with great care and email me after each call. If there is any emergency - they will text. Before RM Business I used to feel extremely anxious about being away from my telephone. Now I am relaxed knowing my calls are always attended to. RM Business offer a professional service at a sensible rate. I am only a very small business and did not feel that I would be able to afford - or justify - an answering service. I have proved to be very wrong about this. Thank you RM Business.
Rachel, ably assisted by Jo, runs a great networking evening. Relaxed, informal and business focussed I would recommend it as great place for anyone new to networking as well as to seasoned networkers. Slates is an ideal venue and Andy and his team look after us well. Come along
Great networking event. It was great to meet everyone and find out how many amazing businesses and people there are on our doorstep. I'm looking forward to the next event already. Claudia Brackenboorugh, Treatt.
last week Rachael spent several hours cleaning up my computer as it was full of stuff, is the only way I can describe it, now it is running better, everything is filed and has made life so much easier. Would recommend
Rachel has been working with us since the start of 2013 and we have seen a constant improvement with our Ford customer service score . Rachels remit was to concentrate on post service phone calls, I am now looking at utilising her skills in other areas. Marshall Bury Ford.
In April 2013, Sara H said:
We have used RM Business services for a number of years now; Rachel and her team very easily adjust to fitting in as virtual employees upon answering our business calls. Having made our office team smaller RM gives us the flexibility to keep our business professional without the need to re-employ at this stage which is top class during these hard business times. RM fit in with every aspect of our business and go out of their way to understand our and our customers’ needs; we receive many thanks from our customers for the polite and friendly way in which the calls are answered unknowingly on their part RM is in the driving seat. I can safely leave my business in their hands when I am out, on another call or just need 5 minutes out knowing that RM will keep my customers happy and the information they require. First class Rachel; you have really helped us enormously. Regards S - DMB.
We are using Rachel and her team to support our small office team, and it is testimony to their attention to detail and professionalism that none of our clients are aware that we use this service.Our feedback and messaging from RM is very individual and works perfectly and seamlessly, both for our staff and, more importantly, our clients.
We constantly recommend RM to our contacts, and would have no hesitation whatsoever in continuing to do so.
Rachel and the team provide a friendly, professional and efficient service - they are that good my clients think they are calling my actual office - 10/10 sheilas!!!
In August 2011, Paul McG said:
“Rachel and her team have delivered an excellent service exactly as required, on time and on budget, I wouldn't hesitate to recommend her company to anyone looking to outsource either their Telesales or telephone answering services” March 9, 2011
In August 2011, Jan D said:
Clive and Jan Dalby
“Rachel handled a telemarketing campaign . She worked methodically through the database was eager to help and a pleasure to do business with.”
In August 2011, Miriam W said:
I can highly recommend Rachel and her team. They work tirelessly to get it right for their clients. I have no trouble telling everyone about their service.
Great that they also have the Bury St Edmunds Office.