Sorry but we found this person most unhelpful. I ordered an extra long silver chain for a present. I was told it would be in by end of week .. Called in end of week and it was not in. I left my phone number, he said he would ring. The following week not heard anything so called in he seemed vague as to what I had ordered , took my phone number again and said he would chase it up. Rang few days later still not in said he would ring. This went on till 2 months later I have canceled order. He really could not have cared less.
Reply from Jennifer W: ****Response from Business Owner****
It is a rule in my business that you must pay for an item when you order it; unfortunately this customer refused to pay when he placed the order therefore it could not possibly be completed.
I am sorry that it is necessary to take the money up front however many customers never return from such enquires and we end up with a great number of items which never sell.
In February 2008, caroline s said:
They engraved a gift "to a bestman etc" message on a lighter for me as soon as i told him what i wanted he began to engrave it there and then., therefore it was very quick, i only waited up to 5 mins. Very good, and value for money.
In February 2008, Jon C said:
Clayden & Co engraved 250 plaques for our new chairs in West Ham Parish Church, East London. Every one was finished to a very high standard and the after service was exceptional - a truly fine establishment with a friendly but professional atmosphere.
In November 2007, Dominic F said:
A first-class service. Prompt, meticulous and courteous. We simply wouldn’t use anybody else.