Spotlight Businesses in Bath
Zest - one of Bath's favourite letting, renting and property management agents are delivering innovative marketing and exceptional customer service.
Zest are Bath-based letting agents who put their hearts and minds into caring for their client's properties and tenants.
We have had lots of maintenance issues with our house and Zest have not resolved any of them in the time that we have being living here. Firstly our fridge has an icebox with a broken door (noted on the inventory done before we moved in) and this was causing the fridge to cool down which then made the back of the fridge freeze up. The fridge has been pretty much unusable for over 3months as it freezes all of the food inside it - our milk which we keep in the door shelf has ice crystals in. Zest firstly tried to argue that we broke the icebox door and have since being telling us to turn the fridge temperature down - even though we have been continuously telling them that there is no temperature dial either inside the fridge or icebox. We have to defrost the fridge often as the fridge door has previously been jammed open by ice. There is a mouldy old freezer in the garage which Zest asked us to clean out and use instead of the fridge. They have been giving us empty promises about sending us a new fridge but refuse to give any indication of when this will be. They also claim that they are having trouble contacting the landlord which is why after 3+ months we still have no fridge. There are 3 velux windows in the upstairs bedroom which overlook the bed. Zest are refusing to put blinds there even though for 3months they have been promising that they are getting them sorted now so that they won't be a problem in the summer. They say this is because they are priorotising our maintenance issues - even though none have been resolved yet. Zest just make lots of empty promises and don't actually solve any problems that you have with you house. We will never use them again.
Source: thebestof.co.uk
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