We thought the service we received from Madison Oakley and in particular Carey was first class. We would recommend them and would definitely contact then when we come to sell our house. We bought our new house through Madison Oakley and felt that they were miles better than any other estate agent we used when viewing properties. Well done and thank you for everything you did !
We would like to add our thanks to Madison Oakley and particularly Carey who looked after us from start to finish. Our house buying experience was far too enjoyable and any hitches were soon ironed out with the help of Carey who's attention to detail and customer service was first class.
We were delighted that the house we recently bought was on with Madison Oakley as they are professional, efficient and we would recommend and also use if and when we come to sell again !
Madison Oakley must be by far the best Estate Agent in the area. They were able to find us a buyer in just one week after the failure of a National Agent to succeed at anything over a period of 8 weeks.
We have received a personal & professional service from both Carey & Will both of whom are also most willing to impart important & highly relevent information. They have been influential in keeping our buyer happy over a protracted length of time by maintaining a positive attitude throughout.
It is the personal touch that really endears Madison Oakley to us, they have been much valued 'friends' when things were looking dark and all of their team must be congratulated on their appreciation of the 'customers' needs.
Well done Carey, well done Will, and well done all of your team for guiding us thro' the sometimes distressing aspects of buying & selling property.
Highly recommended by Chris & Linda M.
We have just completed a buy to let property purchase and would like to thank Will Long at Madison Oakley for his help and thoroughly professional approach at all stages during the process. I would have no hesitation in recommending Will and his team for Property sales,purchases or letting.
In May 2012, Ben L said:
Carey of Madison Oakley was the Estate Agent to whom we went to purchase a property in Bath. From the outset, Carey was helpful and constructive in arranging visits, liaising between us and the vendor, and assisting in the negotiations on our offers. He it was who suggested a way of resolving a potential issue, that of the timing of the purchase. Once the offer was accepted, and the solicitors began their parts of the process, Carey was instrumental in moving the process along with some timely and effective interventions. That the process was ultimately successful is due in large part to his sensible efforts. We would thoroughly recommend him for help in any house purchase processes.
I absolutely concur with the foregoing testimonials and having completed a property purchase through Madison Oakley just this week would like to take the opportunity to strongly endorse their professionalism, efficiency and friendliness. A measure of our complete satisfaction must surely be that we have now instructed them to market our existing property. Top-notch service.
We’ve dealt with both ‘national’ estate agents [NEAs] & Madison Oakley [MO]. Here are the key differences -
NEAs - showed us properties lacking our requirements
MO - showed us only properties with all our requirements
NEAs - used their website, plus local print ads every fortnight
MO - used 4 electronic media, plus local print ads weekly
NEAs - promised multiple Bath offices would market our flat...but in reality, only after the ‘listing office’ exhausted all its own ‘registered buyers’
MO - marketed through all offices immediately
NEAs - our emails/calls were accessible only by our agent, none of his colleagues
MO - all business communications accessible to all agents
NEAs - priced above mkt – no offers in 12 wks
MO - priced on mkt – offer within fortnight
Buying or selling, don’t waste your time or your money using a ‘national’ estate agent – use only Madison Oakley!
Will at Madison Oakley was nothing short of perfect - he arranged lots of viewings (always providing feedback immediately afterwards) and gave me a weekly call to update on various other aspects of progress. Most of the big agents charge twice as much money and deliver half the customer service of Madison Oakley. If I ever need to sell a property in Bath or the surrounding area again, this is the agent I will choose to handle it for me.
I can thoroughly recommend Madison Oakley to anyone looking for an estate agent in Bath. Carey and the team do a fantastic job, and certainly exceeded any expectations we had for an estate agent selling our house. Carey genuinely seemed to care about selling our house, making sure that we were totally clear and happy with what he and the team would be doing to market our property. The time taken to get the best photos of our house was clear as soon as we saw the draft copies of the sale particulars. And within just 6 days we had buyers for our house! Amazing!
Nothing ever seemed like too much trouble - Carey made sure we were always up-to-date with the progress of our sale, but Will and Carey were also very helpful with useful advice on our subsequent purchase as well - more than I'd ever expect from an estate agent! We ended up with a chain of 6 parties, and I'm sure had it not been for Carey and Will's hard work and dedication the sale may well have fallen through.
I recently bought a property through Madison Oakley, who throughout the process, gave exceptional service. Not only were they extremely helpful and friendly, but they went the extra mile in providing advice and contacts(eg surveyors, mortgage brokers, etc) and information about the property's history. Their local knowledge meant that they could answer any questions or queries I had, always returning my calls promptly if they were unavailable. I would not hesitate to make use of their services again as it has been a positive and enjoyable experience.
Maddison Oakley are professional, obliging and extremely helpful. Great communications and prompt return of calls which ensured a smooth progression between vendors and solicitors. They have an extensive local knowledge of the properrty market in Bath. Their enthusiasm and friendliness was very re-assuring and made a usually stressful process enjoyable.
In October 2011, Christopher C said:
Madison Oakley are different in the sense that they are a small owner run business and they care about their reputation. They know their local market intimately, they’re very interested in their local area and I would say they are streets ahead of anybody else. They’ve sourced numerous properties for me and also sourced tenants. They also have a letting business with which I’m very impressed. I have tried other letting agents, but I would say that they seem to work harder. They have a pleasant approach, they’re straightforward to deal with.
Honest, reliable and competent - three words you would not usually associate with estate agents. However, I cannot fault Madison Oakley. Being new to Bath and having previously dealt with various incompentent estate agents, it was refreshing to deal with agents who actually listened to what I wanted. Both Carey and Will's knowledge of Bath is extensive and they are both professional, friendly and understanding. Will consistently provided excellent and helpful advice and did far more than what I would have expected.
What was interesting was when I viewed properties listed with other agents and I mentioned Madison Oakley to them, they all commented on how well liked and respected Will and Carey are amongst other agents in Bath. Everyone seems to wish that they worked for them!
When the time comes to sell my property, I will definitely use Madison Oakley and I would have absolutely no doubts in recommending Madison Oakley to anyone.
I have known Willum from Madison Oakley for a number of years as he sold me my first flat many moons ago whilst working for another Estate Agents in Bath. At the time he was a breath of fresh air compared to all agents I'd dealt with in the past as he is genuine, honest, enthusiastic and most importantly realistic.
I'm very pleased to say I'm still extremely happy with the service he provides alongside Carey at Madison Oakley today. Their service is first class and bears a refreshing change to see how much dedication they provide in customer care and client relationships. Madison Oakley break the mould and others have a lot to live up to!
I have nothing but positive praise from my experience of Madison Oakley. Will Long of Madison Oakley was recommended to me as someone who would give me good, unbiased advice over the selling of a property. And that was definitely my experience. Willum was helpful, knowledgable, understanding and reassuring in all my communications with him. From a place of despondency over selling a property, Will turned the tables making me see that it could be a positive and creative experience. I would definitely use them if selling my present home, and recommend them to others.
We bought a house from Will Long prior to him setting up Madison Oakley. Even then, his service, market knowledge and personal approach was superb.
I am really impressed with the contact that he has maintained with us since then and think the service he gives through Madison Oakley is even better and exceeds expectations.
He has provided other services to us, such as drawing up floorplans for our rented properties, and even this small task was done with such enthusiasm and professionalism.
Whether we buy or sell properties in the future Madison Oakley will be our chosen agent.
As a first time buyer, the advice I received from Madison Oakley was extremely helpful. It is clear that they have extensive knowledge of the housing market and the various areas of Bath. They invested a lot of time in my individual circumstance so I received a really personal service. You could not ask for a more friendly and professional company to help you through what can be a massively stressful experience. I would not hesitate to recommend them.
Competent, responsive, thoroughly professional. Madison Oakley make everything they do appear effortless (which we know it is not). We are investors and need to work with agents who know what they are doing and can manage and marry the needs of the investor with those of the vendor. Will and Carey do this perfectly and, seemingly, effortlessly. They rightly take pride in providing excellent service, always courteous, always responsive. They are genuinely interested in the properties they sell and manage and the people they are providing services to. The complete opposite to some other agents. They are a breath of fresh air and set the standard for others to follow.
I would like to add my recommendation for the terrific service from Maddison Oakley.
I have known Will Long for a number of years and can vouch for an Estate Agent who genuinely cares about his clients.
He is courteous, professional and would have no hesitation in recommending him to anyone thinking of buying or selling their house.
Will and Carey at Madison Oakley were not at all what I expected from an estate agent, and I mean that in a good way! The most obvious strength was their honesty, openness and realism.
They did everything to properly market the property, get the right people in, secure the sale and take it through to completion.
All the way through the process I knew I could rely on them to do what they said they would do, If anything they were waiting on me.
At the same time as being totally professional it was also a very friendly and even pleasurable experience.
I shall certainly sell any future houses with them again, and I hope the next one I buy is one that they are selling too.
In September 2011, Liz R said:
I have just sold my house through Madison Oakley and I have been extremely happy with their service. Firstly I think they think outside the box, they are not your normal run of the mill estate agents in any way shape or form. They are interested in helping you through the entire process. And the second really important thing to me is that they are so contactable, like it says on the Madison Oakley website, they are contactable outside their working hours. You can always phone them on the mobile, and if not answered straight away they will always ring you back. Their level of service really stands out. This was in absolute contrast with the estate agents we were also dealing with because we were buying a new house while we were selling our current one. For example when we wanted to make an offer to the estate agents who we were buying our new house from it was a nightmare to get through to the right person! So in comparison Madison Oakley are like a breath of fresh air. We have moved about 6 times in the last 20 years but Madison Oakley really stood out compared to the other estate agents we dealt with. They deserve every penny of their commission.
They were very good at both local marketing in the Bath area and very good at marketing my house on various property websites. There was a huge response in the first week after having our property listed. We weren’t really ready yet to do viewings and the response in the first week was just incredible.
In September 2011, Jane C said:
Nobody could have worked harder, more diligently, more honestly than Carey Gilliland and Will Long did. I have never met an estate agent who has been so willing to go far and beyond his job description to help us to sell our deceased mother’s property. The sale has been completed in August, the property had been on the market since February. They found a buyer really quickly, but it took some time to complete which had nothing to do with Madison Oakley estate agents themselves. Carey did everything he could to coordinate everything with our purchasers who were living in Vietnam at the time. He managed to bridge all the gaps. The people who bought from us also said they would never look anywhere else for an estate agent, because Carey really had gone far and beyond his job to help them as well as us. He really worked hard on all fronts because we also had issues with conservation, English Heritage, building issues and he was absolutely amazing. He never stopped helping us and doing far and above his job which you would have reasonably expected or even hoped for.
Communication was superb, he was always available on the phone and Will was always there to back up when Carey was held up in a meeting.
I really can’t praise him highly enough for the service he has given us and his ability to go above and beyond what you would reasonably expect from an estate agent.
In September 2011, Harvey D said:
I have been absolutely happy with the service from Madison Oakley. We completed in August. I find them really genuinely knowledgeable about the area, really helpful and forthcoming with their knowledge and great at negotiating. It took about a month to sell our house. We were in quite a difficult position ourselves because we needed to find a house as well. They managed to find us a buyer for our house who was completely cool with our position, completing sooner or later depending on our circumstances which was really helpful.
Madison Oakley were fantastic throughout, I cannot recommend them highly enough.
In September 2011, Kirk J said:
I’m delighted with the service from Madison Oakley. They were just brilliant. I had my house on the market on and off for about 2 years and it was marketed by several local Bath estate agents but they didn’t manage to sell it. Madison Oakley put in on the market and it was sold in about 3 weeks. I was absolutely delighted with this.
Madison Oakley wants to sell houses, at the other estate agents you are just a number. They are more keen, more interested, the other estate agents just sat there and were waiting for someone to come and buy a house.
Whatever they have done to sell my house it worked. They are really professional and the service they provide works. I have already recommended them to my friends who want to sell their house.