Very disappointed with poor customer service.
Two guys may be good if your going to spend tens of thousands of pounds with them, but if your adding to your kitchen like I am, they pay little to no interest.
Communication was painfully slow, and required persistent chasing via email and phone calls. Quotes when received were wrong,and included charges
for delivery that I subsequently find were covered by the manufacturer for free. Clearly not interested in my business. Thankfully others are, and the customer service received subsequently from one of their competitors was exceptional. Consider all options before buying from these guys!
Two Guys did an excellent job for our kitchen, bathroom and utility room from start to finish. Amongst several companies that we got quotes from, Two Guys stood out in their prices ( considering the high quality NEFF brand) and the quality of their job was really commendable. We went away for 9 days and when we came back the work was already 90% done and they were ahead of schedule. My husband and I are very impressed and are very happy with their workmanship. We want to personally thank Mr. Tony Pemberton and Mr. Dan Purdue for the awesome design of our kitchen and bathroom and tried to work within our budget. For the building side of things, toilet and bath and dowstairs toilet we want to commend the brilliant job of Andy, for the fitting of our kitchen, there’s another Andy, the electrical guys, the flooring guys, Bruce who made some finishing touches and most importantly, the personal attention that the owner/ manager Mr. Tony Marshall gave and extended to the project. Practically , the whole team just worked fantastically well. We will absolutely recommend this business to family and friends.
All staff are friendly and highly knowledgeable about the products they sell and will spend as much time as needed to ensure that your needs are met and meet your lifestyle. They also host Neff demonstrations where you can learn how to use your new appliances guided by a Neff representative!
Super service, the design & installation of our new kitchen went like a dream, all the specialists pulled out all the stops to meet our requirements, Bruce in particular was great.
In September 2018, Patricia R said:
Over the moon with my new kitchen designed, supplied and installed by the girls and guys from "Two Guys". A BIG thank you to all.
In September 2018, Jessie J said:
Demo was very good.
Showed how to use all the functions on NEFF cooking appliances.
Will help me decide what I need for my new kitchen.
In September 2018, Lorna H said:
Excellent instruction, interest and food. Our new kitchen is excellent, well finished and look forward to years of use.
In September 2018, Madeline G said:
Really useful to learn so much about the ovens we have bought. We will be more confident to explore the range of functions. Excellent presentation!
In September 2018, Sonia D said:
Really good insight into the NEFF product range. There were too many people/attendees in the morning session, afternoon was better.
Overall very good! Thank you!
In September 2018, Liz C said:
Feel much happier about my appliances. Excellent tuition and ideas well put over. Only downside was background noise and group size. People had different requirements, maybe often different specialities.
In September 2018, Claudia C said:
Bought a Two Guys kitchen with NEFF appliances. All is wonderful. Heather did a superb design.
The NEFF demo will help enormously with oven use.
Our Two Guys kitchen is 9 years old and still looking good. Just had to replace the integrated dishwasher. Price was competitive and although the fit was not straightforward, Bruce dealt with it ensuring that we were happy with the end result and also took away the old appliance. Happy to recommend.
Amazing service, they planned our bathroom for us and were always on hand to answer questions and give suggestions, nothing was too much trouble. When we had to bring our 3 small children in they looked after them and even fed them for us! Highly recommended!
In May 2018, Susan D said:
Two Guys certainly exceed all expectations of excellent service. Always so helpful to those who battle with the info of high tech goods.
We used this company to fit new kitchen and bathrooms to our renovated house 4 years ago and have been extremely happy with the installation of all the elements, and also the after sales service has been excellent. As we were not in residence when the work was being carried out we relied on the company totally as we could not oversee the work, and were not disappointed. The planning stage again was excellent giving us many ideas. Would fully recommend them
Excellent from the start, when we first walked in to make a general enquiry. The assistance given with design was informed and thoughtful, with patience for the changes we made as our thinking developed. Having eventually committed, the installation team turned up exactly as arranged, and cheerfully and very professionally fitted and installed the agreed design. We are delighted with the result - it's like having a new house - and would certainly use them again.
In March 2018, Alan M said:
Cookery demonstration was totally excellent and helpful. Fabulous hints and descriptions given by the chocolatier. Two Guys staff were also helpful w.r.t our little problem with our kitchen.
In March 2018, Jackie B said:
Great choice in the showroom. Excellent fitting service. really helpful. Happy to arrive before 8am.
In February 2018, Patricia R said:
NEFF Cookery Demo - Very interesting. Food for thought!
In February 2018, Wilf B said:
Excellent event. Learnt a great deal 5 stars *****
Two Guys Kitchens and Bathrooms Celebrates Being Established 50 years in 2018 07/03/2018
Outstanding local Company Two Guys Kitchens and Bathrooms will achieve its 50th anniversary this year, an exceptional record and one that supports the top-quality reputation of the Company.