From: 08 October 2008
To: 08 October 2008
5 CRITICAL Secrets
for Instant Delivery of Service Excellence
We have a fantastic opportunity for you and a guest to attend our CSI (UK) Customer Service Investigated seminar and learn direct from the Professional Customer Service Auditors on how they make immediate and consistent improvements to deliver service excellence & maximizing profits.
The media is filled with facts (and fiction), of the looming recession and we're all facing the fall out the 'credit crunch' with predicted difficult times ahead. Here at Bradbury and Outhwaite we started to think about how we have supported businesses that have grown significantly or launched new products in difficult times and they all have one thing in common - an exemplary attention to detail on the customer.
Customer service is the key differentiator in today's ever changing global economy, your reputation, profitability and staff retention depends on your customer service offering.
We wanted to know about the state of customer service in the Yorkshire region and have spent our time and money researching this: The results are surprising! Growth in periods of recession is all about 'business attitude' and our research in Yorkshire demonstrates we have 'The Good, The Bad and The Elite' of customer care. The businesses that are struggling have one key trait in common they are haemorrhaging money (and profits) because of inappropriate care and concern for the customer.
At this unique seminar you will learn simple strategies to:
1. Avoid becoming one of the many businesses loosing profit in our region
2. Discover an easy way to manage customer service for maximum profit
3. Understand the difference between customer service and service excellence
4. Know precisely where, when and how service excellence starts
5. Immediately Identify, Improve and Increase your income
In fact, our methods are so robust and logical - once you understand how it works it will automatically make sense!
To attend our CSI (UK) seminar - please email your booking to enquiries@bradburyandouthwaite.co.uk or call us direct
on 0113 390 6023 - Quoting - AH810
www.bradburyandouthwaite.co.uk
Assuring you of a very warm YORKSHIRE welcome, an enjoyable breakfast, capitalize on new techniques with like minded business professionals.
No one is born knowing how to deliver service excellence - however those who do – learn their craft just like anyone else.
Venue: Aston Hall ~ Sheffield
Date: Wednesday 8th October
Time: 8.00am Breakfast – 8.30 prompt start – 10.00am finish
Price: £25+vat per person