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Claranet Soho Testimonials

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Testimonials

Date Added: January 2012
Image of James C

Ten years ago an IT consultant that my Accident Repair Business employed to look after our IT recommended Claranet as our corporate ISP. Today part of my business looks after a number of websites (ten in total), in the accident repair industry and other corporate and retail oultlets.

I highly recommend Clarenet for the services that they offer. I have NOT had one bad experience with Claranet and have found that any of their staff with whom I have been fortunate enough to speak with or request help from, have been professional, helpfull and always courtious and never failed to resolve any of the day to day issues I may have come across in my duties as a marketeer & business consultant.

Thank you Claranet, you can rest assured that ARC Support Services will continue to use Claranet for all our hosting requirements.

James Clifford MIMI

James C Joined: January 2012 Testimonials: 2 View
Date Added: January 2012
Image of Richard C

Thanks Anthony at Claranet Soho you've been a massive help. I've spoken to the client and told them they're back up and running and the MD sends his thanks also for your assistance.

Richard C
Date Added: January 2012
Image of Jackie H

Just to say thanks and to let you know I found your customer support first rate, professional and helpful! If only all technical support was so good as Claranet Soho!

Jackie H
Date Added: January 2012
Image of John M

Thanks to Paul and the team at Claranet Soho. Your help and support was very much appreciated.

John M
Date Added: January 2012
Image of Jane P

Thank you so to much Paul and the team at Claranet Soho for all their help. You have been absolutely fantastic!

Jane P
Date Added: January 2012
Image of Jean L

Thank you very much to the team at Claranet Soho for the good job they have done for us.

Jean L
Date Added: January 2012
Image of Rachael W

Thank you to Paul and the Claranet team for sorting us out and glad we will continue to be using your service.

Rachael W
Date Added: January 2012
Image of Paul H

Many thanks to the Clearanet Soho team for their help yesterday and today. If Mr Rica can now set up our other site then I will be really happy!!

Paul H
Date Added: January 2012
Image of Miranda B

Thank you so very much for the help from Claranet Soho. Very good service and understanding of their clients needs.

Miranda B
Date Added: January 2012
Image of Roger H

Would just like to say thanks once again to the Claranet Soho team for their superb service.

Roger H
Date Added: January 2012
Image of Grace O

Claranet Soho, thanks! You have been a great help - I have managed to log in! Great service and understanding.

Grace O
Date Added: January 2012
Image of Alison C

I would like to thank you very much for your professionalism and your assistance. Claranet Soho come highly recommended.

Alison C
Date Added: January 2012
Image of Christina C

Many thanks to Paul at Claranet Soho for all his help. Happy to sign up to a 12 month contract as agreed. You have been very helpful, many thanks.

Christina C
Date Added: January 2012
Image of Daphne B

Thank you for all your help in getting me changed over from dial-up to broadband. I have learnt a lot.

Daphne B
Date Added: January 2012
Image of Roger B

We were back online yesterday afternoon, so very many thanks to you and the Claranet team for a great job.

Roger B
Date Added: January 2012
Image of John P

Thanks for your help, for your willingness to listen and understand, and for pointing me in the right direction yesterday. Thanks to you, I was then able to call on a local IT engineer, tell him your findings, and he came out to help me. It took him a while to find the fault yesterday, and he was pleased when he did! He returned this morning to find out what caused it for him to right it. It turns out that an update had wiped out the internet connection settings.

John P
Date Added: January 2012
Image of Anita L

Thank you very much to Peter for his comprehensive information. May I say that Claranet Soho appears to know exactly what they are doing, so credit to you. For your information, I have decided to keep the current package for another year.

Anita L
Date Added: January 2012
Image of John M

Many thanks to Stuart for keeping me informed on my query - much appreciated an excellent service. Having had about a hundred items of spam for the past two days, I now realise the great value of having your Borderscout service.

John M
Date Added: January 2012
Image of Tony B

Just a short note to pass along my sincere thanks for your help and support today. I am back online now and sincerely appreciate your fast and comprehensive support today.

Tony B
Date Added: January 2012
Image of Joe M

Thanks a million each for being so patient and helping me get back online and off the hook, and sorting out the problem. I hope not to bother you again soon professionally, but it was great to talk to you, and to know that you are there to help.

Joe M
Date Added: January 2012
Image of Katie H

I have just called in and spoken to one of your support staff, Anthony, who was tremendously helpful and patient. I wanted to let you know and pass on my thanks to him and Claranet Soho

Katie H
Date Added: January 2012
Image of Matthew B

Many thanks to Colyn at Claranet Soho for his patience and expert knowledge in setting up my email account.

Matthew B
Date Added: January 2012
Image of Jackie H

Just to say thanks and to let you know I found the Claranet Soho customer support first rate, professional and helpful! If only all technical support was so good!

Jackie H
Date Added: January 2012
Image of Alan H

Just a quick note to thank Kara for the great service she provided! The router arrived this morning; the wireless worked first time and my broadband is much faster, very impressive!

Alan H
Date Added: January 2012
Image of Philip D

I would just like to pass on my thanks to Stephen who assisted me with a problem this morning. Because of an oversight, on my behalf, I had a problem with my hosting account develop. Ste took ownership of my problem and saw it through to completion. Without his help and professionalism I would have had many, many hours of work trying to resolve the problem on my own.

Philip D
Date Added: January 2012
Image of Bill H

Thanks to Dave for his very helpful response - he is a credit to Claranet's customer service.

Bill H
Date Added: January 2012
Image of Keith C

Anthony has concluded the contract today. All too often people are not praised or thanked for their work. Could you please thank Anthony for his help and patience with us both? Great service from the Claranet Soho team

Keith C
Date Added: January 2012
Image of Jeremy B

Thanks to Claranet Soho. Just got your voicemail. Really appreciate the proactivity! I'll be putting a site up soon and am feeling my way, so most grateful for the help.

Jeremy B
Date Added: January 2012
Image of Jonathan S

Thank you kindly for all the help and support of the Claranet Soho team in Warrington.

Jonathan S
Date Added: January 2012
Image of Jacqui C

Thanks very much for all your help, particularly Aman and Stuart who kept me in touch with what was going on - really appreciated.

Jacqui C
Date Added: January 2012
Image of Tim M

May I please say that I have been delighted with the support service I have received over the last few days for Claranet Soho. My router wouldn’t synchronise and some days ago I spoke to James who tried for ages to help me troubleshoot it. Following that when I got back from London two nights ago I got on the phone to Dave (at about 19:20) and we finally finished at 20:30. He was simply fantastic. He then helped me again late yesterday evening and finally organised and chased through a SELT test and then an engineer to the exchange to fix a port mismatch.
Dave has been truly brilliant and its attitudes and support like this and James’ that make me stay with you as my ISP. Thanks again.

Tim M
Date Added: January 2012
Image of Valerie G

I just wanted to give feedback regarding the excellent service I received yesterday from Paul at Claranet Soho. I am not particularly IT savvy (to put it mildly) and needed extremely urgent assistance in setting up a new service yesterday morning. Paul was both courteous and knowledgeable and immediately reassured me that he would be able to help with my “problem”. He did so in a most professional and un-condescending manner.
This lunchtime he has called me again to check that everything is OK. I really would like to put on record my thanks to Paul.

Valerie G
Date Added: January 2012
Image of Aman S

Thank you to all at Claranet Soho, especially to Stuart and Kara who smoothly carried out the migration of my broadband to Claranet. Broadband is already up and running without any issues and on the go live date. And I now know who to call for any support issues : )

Aman S
Date Added: January 2012
Image of Caroline K

I cannot begin to thank Claranet Soho enough for sorting out my email problems. I had been stuck, in spite of three other professional's help, since before Christmas! I would particularly like to thank them for their knowledge, willingness to help, determination to find the problem, clarity of instructions, patience and humour. I have rarely come across such commitment. Thank you so very much. I wish there were more like them. Very best wishes for a brilliant future.

Caroline K
Date Added: January 2012
Image of Caroline K

I cannot begin to thank Claranet Soho enough for sorting out my email problems. I had been stuck, in spite of three other professional's help, since before Christmas! I would particularly like to thank you for your knowledge, willingness to help, determination to find the problem, clarity of instructions, patience and humour. I have rarely come across such commitment. Thank you so very much. I wish there were more like you.

Caroline K
Date Added: January 2012
Image of Peter M

I have recently upgraded to the faster broadband service, and I have had cause to telephone your helpline to set up the new system. I would like to take this opportunity to thank all of your staff on the helpline at Claranet Soho for the knowledge, patience and politeness that I have received. For a complete dumb cluck such as I where computers are concerned, they must have been tearing their hair out in frustration, but they have managed to steer me in the right direction, and everything is now working as it should be. Once again, thank you for your help and professionalism.

Peter M
Date Added: January 2012
Image of David G

Just a few words to pass on my appreciation for the support at Claranet Soho. I was one of your resellers from fifteen years ago and became a reseller because of the excellent technical support. Just set up a SOHO account for a new domain and needed some help setting up domain forwarding and then problems with the email forwarding. Emails I sent to the support were replied to quickly, politely and with accurate, concise information to remedy the problems, in this case by Amit. Please pass on my appreciation to the whole team, and Amit in particular. I will continue to recommend Claranet to my customers for all their hosting requirements.

David G
Date Added: January 2012
Image of Dr John D

I would like to bring to your attention the outstanding work of your support group at Claranet Soho. Three weeks ago I lost my broadband connection. The group in particular Stuart, worked their socks off trying to find the source of the problem. At all times they were all most courteous and considerate of my frustration, in the light of BT’s indifference. Only now have BT admitted a misconnection on my line at the exchange. You have a very good team working for you. Thank you.

Dr John D
Date Added: January 2012
Image of Richard G

I contact the Support Team at Claranet Soho for help with my e-mail account. My phone call was answered immediately - no waiting, no menus, no
music, just somebody asking how they could help. The help I got was clear, patient, courteous, accurate and 100% effective.

A few minutes later, it seemed as though another, related fault had developed. So I phoned again; and again the same speed, clarity and courtesy. Actually I resolved the problem myself while I was explaining it.

Over the years I have occasionally needed technical help and the service I have received has always been to the same high standard. To my mind, what they offer is better than anything I have had from the support teams of other businesses.

As far as I'm concerned, I'm sticking to Clara for life - but you'd better keep your standards at the current exceptional level!!

Richard G

Contact Details

824-825 Birchwood Boulevard,
Birchwood,
Warrington,
Cheshire

WA3 7QZ

Tel: 01925 670 750
Email: send email
Web: visit website


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