Holiday Compensation without going to Court
16th August 2017
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Whilst most of us enjoy a relaxing break during the summer, there are times when a holiday does not go to plan. 

There are a number of ways you can obtain redress without going to Court.

The first step is to go through the Holiday companies` complaints procedure. If this does not work, you can consider the ABTA`s arbitration and conciliation schemes.

The ABTA Arbitration scheme - this can be used for breach of contract and/or negligence between consumers and members of ABTA. You can also claim minor illness and personal injury for claims limited to £1500 per person. 

There is a fee of £108 - £264, which is recoverable if successful .

The claim will be decided by a neutral, independent arbitrator, based on written documents, who will then produce a binding decision.

 

The ABTA Conciliation scheme - this is for disputes relating to personal injury and sickness.

A neutral third party assists both parties to see if a mutually satisfactory settlement can be reached by negotiation, which is conducted either by telephone or writing. 

If an agreement is reached, there is a cooling off period to allow the parties to obtain legal advice, but the settlement becomes binding when signed by both parties.

If no agreement is reached, the conciliator will issue a recommendation for settlement.

The fee is payable by the ABTA member.

Please feel free to contact John Buckle on 01922 707 598 or johnbuckle@hcbgroup.com  if you require any further information about such claims.

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