Although i have bought my bicycle from halfords, i do as often as i can to Moore's because they're more accommodating, the young team is very friendly they never make you feel that your request is a burden, and they seem to give very unbiased advice.
We'd both thoroughly recommend Moore's in Twickenham. We've been in several times to buy bikes or ask for advice and every time, the staff have been well-informed and extremely helpful, as well as friendly, polite and courteous. They really know about bikes, what is in their stock, how to adjust things, what would suit the individual.
They speak clearly (unusual nowadays, when most shop assistants gabble like idiots!), give you plenty of information to be able to make a choice, but without blinding you with science. They all seem to enjoy their jobs and work well as a team too. Full marks!
Sue M and Chris A. April 2010.
Date Added:
December 2009
I have used Moore's for many years and bought bikes there for myself, my wife and both my children. Service has always been efficient and friendly. What I particularly like is that, unlike some specialist shops, there is a real absence of "attitude". Whatever your level of interest in, or experience of, cycling, I believe you will always be made to feel welcome. They carry an excellent range of stock at keen prices as well.
Date Added:
November 2009
I recently went here and asked for advice on buying a new bike. I now have my new bike and absolutely love it. I think the staff here are fantastic and really know their stuff, they are always very helpful and polite. I would definately go here again.
Date Added:
November 2009
Excellent attentive and efficient service. Very helpful, polite staff. Good range of bikes and accessories and staff very knowedgeable.
Moore's Cycles provided an excellent service. They were so helpful.
Very good customer service from all the team at this store. Helpful, attentive and friendly. They know their business and are well informed about their stock.
Tony, Ben and the guys at Moores cycles in Twickenham were great in answering all of my questions and in finding the right bike for me. I have bought all kinds of bikes for my family from them over the years and they always give good, honest advice and never try to oversell. Good on servicing your bike too and always do a great job.
Thanks / Nigel
Moores Cycles were brilliant - I wanted to buy a bike and they were really helpful and worked out exactly the right bike for me - Ben, in particular, was really patient in dealing with all my questions!
Moores and in particular Ben Chapman at the Twickenham branch continues, each and every time I visit, to deliver excellent service. I have in the last year bought three bikes from Ben and they have all delivered as Ben committed they would. From road racing, to mountain biking to single gear riding to work, I was impressed by the wide range of knowledge, expertise and friendly nature of the staff. The business is built with a 'can do' attitude and positive customer facing culture, aimed at delivering happy riding to its customers, for me its more than a bike shop. Thanks to Ben and all the team at Moores, I am safer and happier riding bikes from your store than anywhere else. If you need to buy a bike - shop at Moores in Twickenham you'll never leave disappointed! Andy Brown