How often does a business give you truly honest advice - even when it's to their detriment - or do they sell you the product anyway, knowing that you may have a problem?
Our recommended florist in Norwich, Margaret Emms Florists, have come across just that situation. Certain wards in the local hospital will not allow flowers, so what would you want your florist to do when you order flowers for someone in hospital?
Mary Murray, owner of Margaret Emms Florists in Norwich, has obtained from the hospital a list of those wards which won't accept flowers.
So when someone orders flowers for those wards, rather than taking their money and taking pot luck as to whether the flowers can be delivered, Mary and her staff will check the list and advise the client.
Mary says "Even if I lose the order, that client will remember our honesty and come back to us next time they need to order some flowers."
Margaret Emms was recently awarded Interflora's Signature range, which reflects their quality of service, and has been successful in taking over a number of large contracts in Norwich in recent months. It's so good to hear a success story in these current times - and it's all down to Mary's perseverance, good customer service and honesty.