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"the Criminal Department were very sympathetic and understanding. I would rate them 10/10" PA
"Hi Fiona,Just to say a big “thank you”.I haven’t heard again from my ex-boss and your advice was paramount at the time."SF
Fiona Borley dealt with a really stressful dispute over a car purchase, she explained every step of the way and fought my case to a fantastic result. She took the worry away from me, I had complete confidence in her from the first meeting. Highly recommended.Civil Litigation Client, 2010.
Fiona Borley was absolutely fantastic in helping me resolve my debt issue. Dr A
"It has been an absolute pleasure to work with Karen Chui on this project and she has been incredibly diligent, efficient, thorough and tenacious. She has been backed well by Rachel. Karen and her team are a credit to your Firm. I hope I am in a position to work with Karen again." – Large Development Sales Bury St Edmunds 2009 - 2010
Karen Chui always answered phone calls/messages and rang back when promised. She also wrote many letters to substantiate telephone messages and provide written confirmation. In spite of there now being 160 miles between us, I would happily engage her again” Shared OwnershipApril 2007
Easy to deal with, efficient, understanding, patient. Always called or e-mail back. Assumed our original solicitor worked there [at Whatley Lane] but didn’t. Stuck with you as a risk but turned out to be a good decision.May 2007
Karen was brilliant, she did everything she could to make sure my house sale went through as smoothly as possible. She was understanding and supportive and a huge help. I have recommended Karen and the Firm to my friends as I was so impressed.– 10/10 May 2007
just wanted you to know how pleased I was with the overall service I received from your company. Karen was excellent, very professional and business was done with a smile on her face, I always felt in safe hands. Reception was also very much on the ball either on the phone or face to face and always friendly.These days everyone is quick to complain when things go wrong but never say anything when things are done right!!I just wanted to tell you, you have a good team around you and thank you for everything they did– 10/10 April 2008
Karen did an outstanding job in all respects. It was not an easy sale but as each problem surfaced, Karen whilst apprising me of the problem, always had a suggested solution, which we acted on at all times. It all meant that I was totally relaxed through the whole process– Leasehold Flat, London October 2009
A huge thank you! You must feel you have really earned your fees with us living abroad and chasing us constantly! This is a big relief to get it sold and you have been really helpful with doing this as quickly as possible. I am very grateful to my colleague for recommending you and I have to say you have been ten times more professional and a hundred times easier to deal with than the solicitor we used for the purchase of the house. – Sale - 20th May 2011
“The two solicitors who acted for us were, initially Karen Chui and subsequently in her maternity leave Alan England. Both were excellent, always entirely professional, courteous, reassuring, personable and good humoured. The skills and qualities that they both evidenced in combination with Whatley Lane’s realistic fee structure and reasonable costs made our entire client experience totally positive. Thank you” Rating 10/10
Very friendly and efficient service. I was especially happy with being able to speak directly to my solicitor in a very timely manner. Extremely happy with service provided by Karen, Alan and their assistants throughout out dealings. Will definitely be recommending Whatley Lane and will come back in the future. Thank you very much for all your help.” Shared Ownership Sale November 2011
Service was superb. We were kept informed at every stage and even when the file was handed from Alan to Karen on the day of exchange it was seamless….I felt confident in the service I received….
Efficient Service. Information very clear. Language pitched exactly right i.e. not full of jargon, but equally not assuming we’re stupid either! Very approachable & helpful. Thank you!– March 2010
#The service received from Karen Chui, Sophie and the whole Whatley Lane team was exemplary. Thank you– Listed Building 10/10 October 2010 Returning client
Couldn’t be better. Miss Chui Solicitor I trusted with everything as I was most of time travelling. Thanks to Miss Chui today I have settled my family in a home– 10/10 January 2010 First Time buyer with English as a second language
Thank you for your assistance throughout the house purchasing process. We have both appreciated your efficiency, approachability and your clear information. I have recently dealt with two other solicitors – one in Newmarket regarding my divorce and one in the Midlands regarding my late Mother’s estate. You have stood out head and shoulders above them both!– March 2010
13 High StreetNewmarketSuffolk
CB8 8LX
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