8 Swan Lane Business Park
about us
Clinic Diary management by Factotum ' providing tailored, professional diary management services for health professionals and clinics in the Newmarket area.
Are you a medical professional, consultant, therapist or clinic in the Newmarket area?
Is juggling work with managing your diary appointments becoming an impossible task?
Based in Newmarket, Clinic Diary by Factotum provides experienced, tailored diary management services for health clinics, medical professionals and therapists in the local area.
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Want to maximise your income? Clinic Diary by Factotum's clinic dedicated appointment advisors will answer your calls while you're busy with a patient. We will make appointments and take last minute bookings to fill available slots that would otherwise have left costly gaps in your day.
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Need to reduce cancellations and no-shows? We will send SMS text messages direct to your patients' mobiles, reminding them of their appointments and making sure that they have directions to your clinic or place of business.
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Tired of missing important calls? Clinic Diary by Factotum can manage some or all of your calls, depending on your needs. We provide your patients with instant access to a dedicated appointment advisor, creating a professional, efficient image for your Newmarket practice.
Tailored Diary Management Services from Clinic Diary by Factotum
Clinic Diary by Factotum works with you to tailor our diary management services to your business, ensuring that your specific needs are met in a professional and personal manner.
Our friendly, experienced team of clinic appointment advisors will answer your calls in a timely manner. From initial greeting to diary booking and appointment reminders, Clinic Diary by Factotum will ensure that the right impression is created for your clients each and every time they call.
Safe, Secure Appointment Making from Clinic Diary by Factotum
Clinic Diary by Factotum's clinic appointment advisors are trained to use most of the major booking and appointment software available on the market. Alternatively, if you would prefer, why not use our own Clinic Diary online system?
The Newmarket diary management specialist will take your calls, make appointments and place them in your own secure appointment system. You can view our work in real time, ensuring that you or your staff can add appointments without risk of double booking.
Office Hours and Out of Office Hours
Serving Newmarket clinics and medical professionals, Clinic Diary by Factotum's diary management services are available from 8am to 8pm Monday to Saturday; a unique, flexible working pattern that sets us apart from our competitors.
This extended service means that our clients are able to guarantee their patients a professional, reliable point of contact in which to make appointments during the day, evenings and Saturdays.
Contact Us
Please call Clinic Diary by Factotum on 0800 025 5019 or visit our website to find out more about our range of dedicated, flexible diary appointment services.
Please remember to mention The Best of Newmarket when contacting Clinic Diary by Factotum - providing professional, experienced diary management services for clinics and health professionals in the Newmarket area.
© The Best of Newmarket
latest reviews
“Having a dedicated call answering service specifically developed for start-up businesses has given me the opportunity to portray a professional business image in a cost effective, commercial way.”
“At Safeclean South Essex we have reduced our employment costs and the actual monthly spend with Factotum is much more cost effective for the business.”
Working with the Clinic Diary Team has helped us to improve our customer service, offer a faster appointment making service and has released up more time to do things like manage and expand the business.
"There has been a huge amount of praise for the Clinic Diary Team. In fact most of my patients don’t even realise that the person who answers the phone is not on site or even one of my staff Everyone has said that they are delighted to talk to a real person when they call; someone who is sympathetic to their needs and works with them to arrange a suitable time and date for their appointment. It has also meant that by using Clinic Diary services I haven’t missed a call, especially from new clients and that has been very good for business."
If you need your phones answered by polite, courteous, experienced people then look no further than the team at Factotum. You can totally depend on your calls being responded to on a professional way and always with a smile. Purple Haze
"We've been using Factotum for a number of years and during this time they have proved to be professional, responsive, efficient and reliable. The team are always friendly and helpful and we are delighted with the service they provide. Acting as our virtual reception Factotum have become an integral and highly valued member of our team. I would recommend them without hesitation." 2G Ltd
âSkillstudio requires a confident and effective response to each individual call received and in the past 8 years Factotum have not failed to deliver. All calls are transferred to relevant members of staff and this is done with ease and efficiency providing a valuable extension of our business. We also require details of each call and this is delivered to us quickly as Factotum use innovative technology.â Rgds Skillstudio
Factotum always gives us excellent customer service, are amiable and a pleasure to work with. They really do make us feel like we are their most important client, and nothing is ever too much hassle. Healthshare Ltd
"I spend a lot of time out of the office with clients, both in the UK and abroad, so I need a reliable, efficient and courteous support service âat the officeâ. Factotum are all of those things, as well as being good value for money and excellent to deal with.â Managing Director DâArcy Inspired Ltd
Alternative Occasions Ltd is a small, family-run business. We have been using the services of Factotum for over 8 years(?) and they have become a valuable asset in maintaining our business. Their professional call answering service provides continuity when we are out of the office, covers our phones at peak times and allows us to take time off when needed. In a competitive market where people ring numerous companies for quotes and will quickly dismiss a company whose phone does not get answered or where you have to leave a message, this has allowed us to get back to clients quickly and efficiently. In short, Factotum has become an essential extension to our services. Alternative Occasions
'Factotum has become part of my clinical team. They are a vital part of the way I run my chiropractic practice.' Active Chiropractic
We have used Factotum for 5 years and we would recommend them very highly. We value all our inbound calls and would only trust them to a company that is very courteous, customer focused and consistent, not to mention technically able. The perception of good customer service is a must under the current business climate. Just off Base
Factotum represents our âreception teamâ. We tell them our movements and they provide informed and friendly responses to callers, and email us promptly with accurate and detailed messages â a great service I highly recommend. The Helix Consultancy
"As a one man business, it is a huge benefit to be able to attend meetings knowing that the 'phone will be answered professionally, efficiently and courteously; clients often tell me how nice 'my receptionist' sounds". Thank you for your continuing good service
Dear Ann, please pass on my thanks to the team. It is not only the fact that my calls are professionally answered that makes a big difference to my business, having my diary managed ensures I get the most from my day. I am very happy with your service and my customers have experienced nothing but polite professionalism. Paul M. Digital Arielâs 4U
The people at Factotum are singularly delightful to deal with and knowing how well they come across when putting calls through to us I have no worries that our customers are getting the best possible service when they initially call. They always ensure that they get all the relevant information from callers and when they notice something new that we have neglected to tell them about they always ask how we would like these new situations/calls dealt with, therefore staying ahead of any potential problems this may cause. Tom. Technovated Ltd
âIn order to manage our customerâs requirements we employ comprehensive back-office systems. As part of the initial engagement process with Factotum we invested time and effort in training the team to use these systems and this has paid off as they are able provide our customers with quotes, updates and even take payments on our behalf. I would not hesitate to recommend Factotum ltd to any company looking for telephone support.â . CMS Ltd
âKandoo Services Ltd has been working with the Factotum team since November 2010 and the service they provide is excellent. I particularly like the fact that they are not afraid to make decisions on my behalf but more importantly that they consistently make the right decision!â Kandoo Services Ltd
Hi Sarah, as you know we have been using your services for many years and I would like to thank you all very much for your wonderful service. We constantly have customers remarking how helpful you all are on the phone and as the first contact is often with you I am sure it helps convert lots of work. Careclean Essex Ltd
We have been using Factotum since 2006, and I can honestly say they have never dropped the ball. We have never had a client complain that we didn't get a message or about the call handling. Out standing level of service
Without Factotum, I am sure our Customer Service department wouldn't exist. Everytime our phone rings, there is Factotum Human answering our calls with the courtesy and manners expected for an Award Winning Business. Many Thanks to Graham and his team for supporting my business
Factotum have provided me with some excellent holiday cover. The service was great with both text and email alerts so I had the choice to respond or not and did not miss anything. I wouild not hesitate to recommned them.
Factotum provides CJV Digital with an extremely professional and efficient telephone answering service which is essential as we continue to develop our business . The calls are answered promptly by friendly and personable staff who consistently deliver a high quality service to all our clients, as well as keeping us up to date with caller messages. First impressions are paramount – with the assistance of the Factotum team, CJV Digital are achieving the right image which is certainly contributing to our further success!