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I am very happy to give a testimonial for Globalnet Telecom. I am sure that most people dread changing suppliers for phone and internet services as it always causes problems but not only are Globalnet saving my company quite a lot of money but all the hassle of changing was, and always will be with a smile, taken care of by Craig of Globalnet. I highly recommend their services, saving money and giving excellent customer service even when things go wrong that are no fault of Globalnet
We have been in partnership with Globalnet for a couple of years and in this time our partnership has been growing particularly over the last 12 months. Initially we trialed SIP and this has gown now to 10,000 plus calls per day. One of our major clients use 0300 inbound numbers for their customers and through Globalnet provide an excellent platform for us to manage our voice plans. The platform handles in excess of 16,000 calls per day and are passed either to our live call centre agents or our self-service operation in the US. What we have noticed is that Globalnet appear to have a very good relationship with their various Tier1 Telco suppliers which means any faults, problems or general enquiries are always handled by Globalnet who will then either answer the query themselves or immediately escalate to the Telco. I would have no hesitation in recommending Globalnet and we are looking in the future to roll out further services which will further strengthen our partnership
I would like to acknowledge the work of Globalnet in supporting our Company in the achievement of its objectives. Because of the geographical spread of our operations and the way in which the business had grown, our telecom arrangements were very different across our organisation and very varied in their cost-effectiveness. You helped us pull all this together and provided us with the opportunity both to have msch easier administration and to save money. A winning combination! You have operated in an extremely professional way since you started working with us in April 2008 and I can confirm that the operational staff are very complimentary about your responsiveness and levels of support
Thank you for solving my internet issue. My connection was restored by Craig at Globalnet Telecom who supply my telephone line and broadband. Using his skill and lots of patience over the telephone to communicate with a internet user whose computer skills were learnt from Charles Babbage was able to get my internet up and running again! Craig talked me through logging into my router, changing settings and running diagnostic tests, something that I knew absolutely nothing about! He also gave me advice beyond the service expected from a telecoms provider.
After years of frustration with our telephone and broadband suppier BT we decided to talk to Globalnet, a Newark firm. A young man called Craig Parsons came to talk to us and explained the benefits of switching our Business to them. Obviously when you are self employed any loss of service during the switch over would have been a problem. Craig talked us through what would happen and assured us that there wouldn't be a problem. True to his word the switch over was seamless and Craig even telephoned us before 9.00am that moring to tell us we were now in Globalnet's capable hands. Now if we have any problems we have a local number to ring and some-one on the end of the line we know. All these benefits and we are paying less.
Globalnet is competitively priced and I would recommend them to any other business looking to replace or upgrade their current phone system
1-3 the Coach House 36a Castle Gate Newark
NG24 1BG
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