Crosby Intruder Alarms are a family business in the heart of Crosby who have built up a great reputation for quality service and value for money across Merseyside and the North West. They install Intruder Alarms, Fire Alarms, CCTV, Access Control systems and much more.
BUT – they also service and maintain those systems and Customer Service is paramount to their reputation and on-going success. They wanted to offer a unique service to their customers and advise prospective customers and assist with the efficient handling of sales enquiries.
With this in mind they have implemented a computer based system, completely free of charge to the caller, which we believe keeps them one step ahead yet again. The ‘Live Support’ system allows online chat between their control centre and their customers and potential customers.
When contacting CIA from their website one of the ‘Contact Us’ options is now ‘Live Chat’ - the caller registers their details allowing the user to click on ‘Live Support’ and to be connected to Customer Services live – very much like Instant Messaging. If CIA are offline, the page will redirect to their Contact Form and one of their representatives will get in touch with the caller as soon as possible.
Business is difficult at the moment but Crosby Intruder Alarms are not standing still. Through constant innovative thinking I am sure they could teach their national counterparts a few lessons.
This fits in well with the current ‘Buy Local’ campaign we are running locally and nationally and just goes to show that the people of Crosby and the surrounding areas have some exceptional businesses right on their doorstep. So let’s all use them.
AND – now couldn’t be a better time to try this out and get in touch with up to £150 Saving currently available on the installation of an Alarm System via thebestofcrosby site.
OR – just give them a call on 0800 917 1441
Why not fill in our national 'Buy Local' survey here
