Irriplacable childhood memories and a filing cabinet with files were lost, and my mirror was broken.

By far the worst experience I've had with any company in my life. Please think twice before using this service for your property and read this in it's entirety before trusting them.

To start off, communication was insanely bad - my questions went unanswered many times and when I made my payment they didn't respond to me for a week, making me believe I might be scammed - but no, their communication was simply awful. I had to ask multiple times for things and my requests were not met over and over.

The moving company arrived in the exact timeframe I requested them not to, making everything very complicated. When they arrived the movers were not told that they were supposed to walk 150m to collect my stuff, which I payed £400 extra for. They also confirmed they would never see any of that money - so where is that extra cost for that walk going??

Then, of the very little stuff they needed to move, they managed to loose my filing cabinet, break my mirror and also loose the only irriplacable item in my stuff - a box full of childhood memories. Drawings I made as a kid, raport cards from primary school, my entire identity was in that box.

Not just that, but we received 2 items that werent ours - a box with a lamp in it and a huge box of tools - you'd think it would be easy to figure out where my box went by tracing these two rogue boxes - but no, nothing was found.

They then don't respond to me until I send an e-mail twice and never follow up until I once again have to ask for clarification on what happened to my stuff a third time. My stuff was never found, they have been completely and utterly useless in communication regarding it and I would never recommend their services to anybody.

Edit: After making this review Franklins reached out to me saying they would try to find my stuff, which they did a few days later.

They found my stuff which got delivered about a month after, and sent me a refund for my mirror so I could get a new one.

Stuff arrived well in the end but communication wasn't good until I made a bad review, which they seemed quite unhappy with. Glad they found it in the end though, thank you.

Jon did an amazing job cleaning and re-sanding my driveway. He explained everything clearly from start to finish and offered a very fair price. He’s a genuinely friendly guy and it was a pleasure having him work on my property.

He also cleaned the back patio as well as all the brick, slate, and stone in the garden — the results were so good I even noticed bits of brick I’d never seen before! The whole place looks fresh and restored.

I’m really happy with the service and would definitely recommend Jon to anyone looking for patio or driveway cleaning.

Fleur made us feel so welcome and gave her honest opinion. The experience was amazing and my sister looked and felt beautiful.

We had a fantastic experience with this moving company. Their communication was clear and consistent from start to finish, which made the whole process stress-free. A special shout-out to Kieren and Michael they did an amazing job moving our belongings with care and efficiency. Highly recommend!

Both my wife and I have been using David Arthur for several years now and always the correct advice for the customer , just recently had an eye test and discussed with them I thought I should change what I have and they highly recommended I stay with what I have had previously but with a change in prescription, hats off to them they were right and I was wrong, thank you David Arthur ⭐️