Pound Gates Testimonials

Pound Gates have provided NDNA members with the most comprehensive insurance package for the nursery sector for over 10 years. Their advice and customer service is of the highest standard and as the representative association for nurseries it is assuring to know our members are in safe hands.

"From the very first meeting with Pound Gates I found them to be very informative and extremely helpful, Excellent customer service that is rarely seen in business these days, Coupled with a friendly attitude and professional throughout I therefore would not hesitate in recommending to others."

I have been working with Pound Gates for a number of years and the service has never faltered. As a business we have continued to grow and during that time Pound Gates has ensured competitive costs and a technically tailored insurance programme that continues to meet our business needs.

We are delighted to have made the move to Pound Gates Insurance Brokers.  The team understand our business and provide a responsive and polite service.

I have been in removals for 17 years, dealt with numerous insurance brokers and by far Pound Gates products and customer service when dealing with a claim or renewal is by far the best in my opinion.

Excellent customer service, nothing too much trouble for our relationship Manager. We would definitely recommend.

Innovar are delighted to choose Pound Gates to address our risk management needs. Our relationship with Pound Gates is based upon trust and open communication. They are very much the experts in their field and as a result have been able to advise us on the best solution for our business as well as saving us money. When dealing with the Pound Gates team, they have been professional, courteous and friendly. I would definitely recommend Pound Gates.

"From the very first meeting with Pound Gates I found them to be very informative and extremely helpful, Excellent customer service that is rarely seen in business these days, Coupled with a friendly attitude and professional throughout I therefore would not hesitate in recommending to others. Since starting the team at Pound Gates have been really supportive. I think most nursery operators are looking for partners who are flexible and give them confidence that everything is taken care of, and that’s why we partner with Pound Gates. Their knowledge of the sector is brilliant, and I like their honesty and fairness – which isn’t something I’ve always found from insurance brokers. I genuinely recommend them! After being with the same Insurance Company for 10 years, I decided to shop around. I was very impressed with the professionalism, support and service provided by Pound Gates. Not only have I saved money, I am also able to ask questions and advice anytime via telephone or email, and be able to speak to the same person!"

Last year we asked our existing insurer to visit our premises to ensure we had all risks covered. They advised that this was not necessary so we decided to obtain alternative quotes for our business insurance. We contacted Pound Gates and consider ourselves fortunate to have been looked after by Del Sharman who impressed us from the outset by readily agreeing to visit us even though this meant he had to drive in excess of 3 hours to reach us. He walked through the entire building asking questions to ensure that he fully understood our business. He then made suggestions of alternative cover. Our timescales were tight and Del advised us how to manage them to ensure we were able to proceed as we wished. His quote was competitive and all communications were timely, when he said he would ring - he did. We were delighted to find that once the insurance quote was accepted and the premium paid, we continue to deal with Del direct either by phone or email. We have not been passed on to a call centre or another member of staff. It is reassuring to know that we are still able to pick up the phone to speak to some-one we have met, who has taken the time to understand our business and who is knowledgeable about our sector. We have also been impressed by emails prompting us to keep up to date e.g. bad weather and Christmas Festivities. I hope this will suffice – we are truly delighted with the way you have managed our insurance requirements from the initial phone call to date.

We are a long established family business, based just outside Cambridge, offering a wide range of specialist engineering services and products to customers as diverse as the aviation and health service sectors.

For many years we arranged our insurances on a direct basis with a household name insurer. We have never doubted their financial ability to pay claims but it became clear to us around 10 years ago that they were not able to provide the level of service we needed as our business continued to grow and became more complex. In particular it proved impossible for the insurer to provide one person to oversee all aspects of our account. We therefore appointed Pound Gates to act for us.

They started by taking great care to fully understand our business and its insurance needs. Since that time we have dealt with the same senior member of their broking team who continues to act as our Account Manager. In addition we now have the full range of services of a specialist commercial insurance broker, all at no extra cost!

We would strongly recommend Pound Gates to any business seeking an equivalent level of continuity, service and advice.
Roger Borley, Partner, Borley Brothers Engineering (Est 1964)

Pound Gates Insurance Brokers have been our Insurance partners since our inception. Being Relocation specialists and members of FIDI we require a broker who understands both our own needs and those of our clients. Any claims must be handled professionally, expediently and above all sympathetically and Pound Gates consistently deliver this level of service. Their dedication to our industry sector qualifies them to give guidance and advice specific to the inherent challenges prevalent in such a sensitive insurance environment. We are happy to recommend Pound Gates Insurance Brokers to any Relocation specialist or International remover. Stewart Peck Managing Director 360 Relocations Ltd.