Tony Purslow Mercedes-Benz of Guildford Testimonials

I brought my Smart car in to smart of Guildford to have some repairs carried out under warranty. In addition, I thought that I was in need of new tyres, so ordered them accordingly when I booked my car in. A courtesy car was also booked.
When I arrived at the dealership, all the necessary documents were already prepared, the welcome was inviting and professional and the courtesy car was ready and waiting. I was there for no more than 10 minutes. - Excellent!!
Brad Martin was my Service Team Leader and it was really great to have him call me and tell me that I did not need new tyres at all, all was fine. I was not only happy but also quite amazed because any other dealership or garage would have jumped at the chance to make a sale for over £300 worth of tyres. - Brad's honesty was a welcome breath of fresh air.
When I collected my vehicle, I unfortunately made an error which blew a fuse again and Brad very quickly had this seen to. The level of service I received was outstanding.
When I drove away from the dealership, I was feeling really happy and in a very good mood because not only had I experienced a company who showed they operate with integrity and honesty but I had received outstanding service too. The honesty and integrity are important values to me; especially when my work involves investigating those with less of the same.
My thanks and great appreciation goes to Brad. I don’t mind driving for the hour or so it takes me to get to you because the experience is well worth it.
I look forward to returning in March for my Service and 1st MOT.

Mr D Harris, LT09 LHH, London

Dealing with Brad from your Tony Purslow dealership service department in Guildford has somewhat put a spring in my step as he has taken strides to ensuring that I always have peace of mind by constantly ensuring that I know what is happening with my vehicle whenever I have brought it in for service. He even sold me the service care pack, something I appreciate as vehicle servicing is usually expensive. He takes my calls and alleviates my worries even if it is a stupid question and has refreshingly always returned my calls. This is what I expected when I bought my Mercedes and Brad has always made sure I enjoy my experience even when I am having to unwillingly fork out lots of money (Nobody likes spending money). This is why I have referred my brother in law to him when there was an issue with his C63. I would be lost without his reliable assistance and thank him for helping me take pride in the Brand again and making sure that I get the best possible Mercedes experience. Thank you for making up where others are lacking and providing me with a positive, reassuring experience. Brad is surely an invaluable member of your team.
Mr Nyazika, Aldershot, E200 CDI

Tony Purslow are really good and what I would expect from a high quality brand like Mercedes. I am going to them because I used them once before and was very happy. I used a different (closer) Mercedes dealer and asked them to look into three things (very slight leaking roof, air con leak and possible oil leak from gear-box). The local Mercedes dealer cost me money, found nothing wrong and fixed nothing. They also charged me to refill the air con yet didn’t think to deal with why it was empty (or rather couldn’t find the leak and seemed to think that was therefore acceptable). I then got the air con fixed separately and went to the Guildford Mercedes dealer (Tony Purslow) for my annual service and MOT. At Tony Purslow Guildford, when I booked it in for a service and MOT, I didn’t even mention the possible gear-box oil leak (as was told by my local Mercedes dealer that there wasn’t one) yet Tony Purslow Guildford found it! (and told me about it) and then fixed it. They also fixed the slight leak in the roof by adjusting the fit of the relevant window. Guildford are really good and better than the previous Lexus dealer/car we had and so much better than the quality of service at my local Mercedes dealer . I will in future get my wife's CLS serviced at Tony Purslow Guildford because it is worth the journey for the better quality of service.

Carl, CLK55 AMG, London

I am dropping you a very short note to let you know how helpful your service team has been to me over the past couple of weeks. I recently purchased a used E-Class from another dealer which turned out to have a number of problems which were difficult to identify.

Lizzie Hill was particularly helpful and was empathetic to my problems. She enthusiastically liaised between myself, the warranty company and the other dealership to get the problem resolved (and paid for!).

Kevin (Kev) was also brilliant. He listened to and understood my concerns, and then persevered tirelessly to identify the cause of the issues. He also pointed out some other minor faults that he’d noticed during his efforts. Finally when I picked up the car this morning he accompanied me on a short test drive to satisfy himself that all the issues had been resolved and that I was happy.

Overall, I have been very impressed with the professionalism of the service team at Tony Purslow in Guildford and I believe you went above and beyond.

Mr Johnson , E-Class, Guildford

Friendly, polite and very personal service. I was made to feel valued and my business appreciated, something that is often missing with other dealerships. A fine example and a very good ambassador for Mercedes-Benz. Keep up the good work!

I felt I needed to write to you to say how pleased I was with the very professional way that Gordon handled my cars repair last week. The car had just gone out of Warranty and had developed a transmission problem. Gordon suggested that I leave it with him for a few days whilst he made a case to Mercedes in Germany. He came back saying that I only needed to contribute 20% towards the repair.

Gordon handled this so well, so professionally and made me feel as a customer that your garage was really fighting my corner, that I feel he needs to be acknowledged for. Please pass my thanks to him and also know that he puts your company to the top of the list in my view.

Tony Purslow Guildford is a a garage I always feel comfortable in. Service is really good, Prices are usually a nice surprise. People are always friendly and helpful even if I am asking something stupid !
Hugh D Bryant

This is just a quick note to thank you and all of your team and all of those that played a part in the supply of my new car. It has truly been a remarkable experience. As well as the reception we have had at Tony Purslow, our trip to Stuttgart was dotted with examples of service at its best.
Marks hand-over yesterday with Gary made me feel very special. As a company ourselves which provides service I know how difficult it is to get the balance right and in this case your company was spot on.

Malcom Hearn, Aldershot.

Last Friday, I collected the car and was truly delighted. Firstly Matt's original estimate was spot on - there were no surprises, always a good start. When Ross proudly took me around (and under) the car to show me what he had done, his attention to details was evident. The meticulous way in which he had laid the new brake pipes was just one obvious example. I want to congratulate all of your aftercare team but particularly in this instance, to single out Matt for his (continued) excellent customer relation skills and Ross for the energy and passion he so clearly put into repairing my car.

I am writing following work completed today on my wife's SL350, on which the hydraulic pump which operates the roof overheated recently. Gordon Robertson had prepared me previously of the cost of the pump, should that in fact be the problem and when it was confirmed to me today that this was the case he spent some time negotiating discounts both on the part and the labour charges with Mercedes-Benz. Obviously I am very grateful for these " goodwill gestures" and would like to commend Gordon for his efforts on my behalf. My sincere thanks to you and your team.

From my experience, and I have had dealings with quite a few garages, Purslow’s is a fine example of customer care and service and I wonder why other companies find any level of service so difficult to achieve.

I just wanted to feedback that the service I received at Tony Purslow was fantastic – very easy to arrange to the service date, time and courtesy car. This is particularly important to me having such a tight time schedule with two young children. I dealt with Gordon, who was extremely helpful and the whole experience was very good.

For my part, I have now had my vehicle dealt with by Tony Purslow’s in Basingstoke, Hindhead and now Guildford and in all venue’s the attitude of the staff has been exemplary, they are polite, eager to assist and they communicate very clearly. My experience of Purslow’s has always been a pleasurable one and I hope to have many years of continued relations with the company.

I just wanted to say a big thank you to Gordon Robertson for his excellent service when I had my vehicle serviced and MOT'd recently. The service and courtesy I have received from the very professional staff, including Gordon and Paul Williams (when I had the car re-sprayed last year) has been nothing short of excellent. It is a pleasure dealing with Tony Purslow. Please convey my heartfelt thanks to your staff, including the guys who worked on the car and returned it to me in tip-top condition.

I thought I would just drop you a line to say how pleased I was at the service I received from both the sales and finance staff at Guildford during the process to purchase my SLK200. In particular I would like to thank both Elaine Fountain and Gary Downes for their patience and quick responses to my numerous queries and questions. This of course culminated in you getting a sale! But more than that it generates feed-back and a good news story about the Tony Purslow group.