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Guildford new car dealers, Mercedes-Benz, delivering a professional service with a personal touch.

 MercedesWelcome to Mercedes-  Benz of Guildford

Guildford's new car and Approved Used Car dealer as well as servicing and parts for Mercedes-Benz vehicles - delivering a professional service with a personal touch.

 The Sandown Group now brings Mercedes-Benz of Basingstoke, Dorchester, Guildford, Hindhead, Poole and Salisbury together under one name for the first time,

The Sandown name started its relationship with Mercedes-Benz over 30 years ago and has a very proud heritage with the brand.

We remain a specialist Mercedes-Benz only dealer group, and our focus is to ensure that we deliver the best possible experience for you at Sandown today, and into the future.

Mercedes-Benz of Guildford has earned an enviable reputation amongst customers and competitors for delivering exceptional levels of customer service, reflected by the awards the group have received.

Quality, Value and a Personalised, Friendly Service

We at Mercedes-Benz of Guildford are dedicated to ensuring our customers are 100% satisfied with the service they receive from us. Whether they are purchasing a new or Approved Used car, maintaining their vehicle or just have some questions about the cars, we are there to help and look after our customers every step of the way.

Guildford Showroom

In July 2007, we moved into our showroom in Slyfield Industrial Estate, Guildford, boasting an 18 bay, state-of-the-art workshop.

The Guildford new car and Approved Used car dealership is a specialist AMG centre and has an extensive display of the latest Mercedes-Benz vehicles.

As a smart car dealership, we have specialist Sales Executives and Technicians trained to the highest standards in these innovative, economical and energy efficient vehicles.

Servicing


mercedes servicing guildford

 

Mercedes-Benz of Guildford is proud to launch My Service into its dealership.

We think you should be able to choose the service you receive from Mercedes-Benz just as you choose the other things in your life. So instead of being expected to fit in with us, you can choose the option that best meets your needs. If your requirements change in the future, you are always free to change your choice.

My Service from Mercedes-Benz is designed to meet all of your maintenance, service and repair needs. Created around you, our flexible options give you the choice of how we can best meet your needs. With Drop&Go, Lounge, Drive and Collect, Mercedes-Benz is always at your service.

Drop&Go

 




With Drop&Go we can fit in with you with the minimum of fuss; drop off your Mercedes-Benz any time between 8-10am, leave the keys with us and we will have it ready to go again for you to collect any time from 4.30pm until we close.


Lounge





With our Lounge option, you can make the most of our improved facilities whilst we work on your Mercedes-Benz, safe in the knowledge you’ll be back on the road as soon as possible.  

Comfort Zone: With complimentary refreshments, newspapers and TV, you can relax and catch up with your world in the Comfort Zone. 

Business Zone: We understand that your work never stops so take advantage of our dedicated Business Zone to keep up-to-date with your emails using our free WiFi.

Kids’ Zone: Our tailor-made Kids’ Zone will keep even our smallest customers amused.

 

Drive






With our Drive option, we keep you mobile by providing you with a Mercedes-Benz loan car whilst we work on yours. We can greet you any time between 8-11am and get you on your way again in next to no time. We’ll have your car waiting for you when you return by 6pm.


Collect

 




It’s sometimes simply not convenient to bring your Mercedes-Benz into us. That’s why we created the Collect option. One of our dedicated drivers will collect your car from your home or work between 8-11am and bring it into us on your behalf. After completing the work, your car will be delivered back to you before 6pm.


Fleet

 Mercedes-Benz

As a Fleet new car retailer Mercedes-Benz of Guildford offer a one stop shop for all your requirements including:

  • Advice on Emissions and CO2.
  • Operating Costs - SMR, Whole Life Costs, Current and Future Company Car Tax.
  • Financial Services, including Contract Hire, Leasing and Personal Contract Purchase.
  • Service and Maintenance Contracts.

The new car dealers offer a range of vehicles including ex-demonstration and pre-owned vehicles. 

We operate a service, parts and fully approved body shop repair centre, have a number of Fleet demonstrators available for extended test drives and offer free, in-house accident management for all our customers.

For more information about our range of new and Approved Used cars, servicing and Fleet contracts, please call Mercedes-Benz of Guildford on 08432 183248. 

 

For a printable Map of how to reach us, please click here

 


Please remember to mention The Best of Guildford when contacting your local new car dealers, Mercedes-Benz of Guildford.

© The Best of Guildford

latest reviews

In March 2013, said about Mercedes-Benz of Guildford

You recently had my C63 in for a service and to fix several problems, the most important one being that the brakes did not work well in heavy rain. I write to compliment Mr Brian Catt on his thoroughly professional, detailed and knowledgeable approach to his work. A convincing and pleasant man to whom I will turn in the future. A good job well done! Thank you.

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

I would just like to say the service and after care I receive from Mercedes- Benz of Hindhead is superb; in particular I would like to mention Ryan, Mandy and Cliff, who always endeavour to go that extra mile in ensuring customer service is of the highest level and consistent. I have complete confidence, from start to finish, whenever any maintenance is carried out on my car it will be handled in a smooth, efficient and timely manner.

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

I would like to extend my thanks to 2 members of the Mercedes Service Team- 'Lizzie' on the front service desk and Brian your senior mechanic. In early August, they were so helpful and they solved the problem of the intermittent squeak/rattle from my dashboard which had been ruining the pleasure of owning a Mercedes. The car is a different car now thanks to them.

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

The minor concerns I had were immediately satisfied and I can only say how nice the sales team were. I have already recommended a friend who is thinking of changing his Audi to consider a Mercedes from Tony Purslow. My previous Mercedes was bought from Tony Purslow 7 years ago and they have maintained their exemplary service. Nice people to do business with.

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

The salesman was very polite and helpful which is why I purchased the car from Essex when I live in Guildford. No problems and very efficient.

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

From my first visit to view to my final visit to collect, I felt that I was at the centre of the purchase experience. Explanations were clear, questions were answered fully and honestly and the atmosphere was welcoming. There was no pressure to buy but there was no pandering or subservience. Well done all.

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

The service was outstanding in every respect. Elaine Fountain who handled the sale did a fantastic job in ensuring the process was faultless

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

They are totally dedicated to doing the best for their customers, in a very professional and friendly manner. For example, when I had dropped off my car, before taking delivery of my new car, I needed to get to Heathrow airport. Terry Byrne, the sales exec, offered to drive me there, after work in his own time, outstanding service. James Litton, Sales Manager, was also incredibly helpful at the initial stages of contact and remained in touch throughout.

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

I am writing to thank you regarding the recent purchase of my car. Over the years I have dealt with many different Mercedes-Benz dealerships and my experiences have ranged from neglect to outstanding. However I have never received such excellent customer service that I felt inclined to write a letter of appreciation. I wanted to ensure that I pass on my greatest thanks and appreciation to you and your sales team. As I’m sure you are aware buying a Mercedes-Benz S-Class can be a drawn out experience, however I found the attention to detail, communication and commitment I received from your sales team very satisfactory. John and Gary looked at a variety of cars, both new and approved to help my find something that I liked that was in my price range. In addition to the above, the whole handover process was smooth, organised and extremely painless with no hidden extras or complications. Please do pass on my thanks to John and Gary for their excellent service. When I come to changing my new car in a few years I will defiantly bear this experience in mind.

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

Just a short note to thank you so much for the excellent attention and service I received from you and Mercedes-Benz Guildford. I am very pleased with my new Mercedes-Benz and it is a joy to find a company with such outstanding service these says.

5/ 5stars
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In March 2013, said about Mercedes-Benz of Guildford

I would like to comment on my recent experience of buying a car from Tony Purslow Mercedes-Benz. Every person I came into contact with at your Guildford branch was excellent. Special thanks to James, Gary and especially John Weymouth who literally bent over backwards for me.

5/ 5stars
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In December 2012, said about Mercedes-Benz of Guildford

The whole experience that we received at Tony Purslow Mercedes-Benz of Guildford was refreshing. Throughout my experience there was no pressure to buy a car. Special mention goes to Mark Roberts who dealt with our purchase of our car. Mark provided a service that was second to none. He is a read credit to Tony Purslow. We’ll be back next year when our other Mercedes-Benz needs replacing. The service we received was unbeatable.

5/ 5stars
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In November 2012, said about Mercedes-Benz of Guildford

The service I received at Tony Purslow Mercedes-Benz Guildford was excellent. At no time did I feel hassled or pressured but was always kept well informed. The best car buying experience I have ever had.

5/ 5stars
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In November 2012, said about Mercedes-Benz of Guildford

Just so helpful and made you feel welcome.

5/ 5stars
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In November 2012, said about Mercedes-Benz of Guildford

Elaine Fountain was excellent, could not fault her. Customer care was spot on.

5/ 5stars
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In May 2012, said about Mercedes-Benz of Guildford

Whole experience was excellent. Salesperson was excellent and extremely polite, pleasant and helpful.

5/ 5stars
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In May 2012, said about Mercedes-Benz of Guildford

My purchasing experience was truly exceptional. I felt that I was a valued customer from the moment I walked in. I have already been telling people what a great experience I had and recommending this retailer and especially Terry Byrne, who was looking after me. Please keep doing exactly what you’re doing. The quality of service compared to other dealerships which I visited, stands out head and shoulders above the rest.

5/ 5stars
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In May 2012, said about Mercedes-Benz of Guildford

This is the 2nd new car purchased from James Walker at Tony Purslow of Guildford, because of the efficient and friendly service received. We also have 2 other cars that are serviced by the dealership who are outstanding in their level of service offered.

5/ 5stars
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In May 2012, said about Mercedes-Benz of Guildford

Very helpful, relevant info explained, very polite and friendly, that is why I bought the B-Class from the same retailer again (for my husband) after I bought the A-Class 2 years ago myself.

5/ 5stars
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In May 2012, said about Mercedes-Benz of Guildford

The attention to detail, as well as our needs was faultless. We felt that a lot of time was given to us to ensure that we were happy with our purchase and drove away fully aware of how to operate the vehicle. We were particularly impressed with the handover session given to my wife, to explain all the functions of the car and answer any of her questions. The experience and staff were very personable and appreciative of the business, which is very refreshing.

5/ 5stars
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In May 2012, said about Mercedes-Benz of Guildford

Exceptional service provided by sales exec and finance exec.

5/ 5stars
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In May 2012, said about Mercedes-Benz of Guildford

Presented the facts in a sensible, clear way, was helpful and not pushy in any way.

5/ 5stars
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In May 2012, said about Mercedes-Benz of Guildford

The salesman I dealt with, Mark Roberts, was extremely knowledgeable and his advice was superb. A very positive buying experience! Agility Finance is a great solution and the deal on offer was excellent.

5/ 5stars
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In May 2012, said about Mercedes-Benz of Guildford

Service was excellent, I felt looked after and not pressured in any way. Terry Byrne and Gary Downes at Tony Purslow Guildford were both extremely helpful and professional throughout the whole process.

5/ 5stars
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In March 2012, said about Mercedes-Benz of Guildford

I brought my Smart car in to smart of Guildford to have some repairs carried out under warranty. In addition, I thought that I was in need of new tyres, so ordered them accordingly when I booked my car in. A courtesy car was also booked. When I arrived at the dealership, all the necessary documents were already prepared, the welcome was inviting and professional and the courtesy car was ready and waiting. I was there for no more than 10 minutes. - Excellent!! Brad Martin was my Service Team Leader and it was really great to have him call me and tell me that I did not need new tyres at all, all was fine. I was not only happy but also quite amazed because any other dealership or garage would have jumped at the chance to make a sale for over £300 worth of tyres. - Brad's honesty was a welcome breath of fresh air. When I collected my vehicle, I unfortunately made an error which blew a fuse again and Brad very quickly had this seen to. The level of service I received was outstanding. When I drove away from the dealership, I was feeling really happy and in a very good mood because not only had I experienced a company who showed they operate with integrity and honesty but I had received outstanding service too. The honesty and integrity are important values to me; especially when my work involves investigating those with less of the same. My thanks and great appreciation goes to Brad. I don’t mind driving for the hour or so it takes me to get to you because the experience is well worth it. I look forward to returning in March for my Service and 1st MOT. Mr D Harris, LT09 LHH, London

5/ 5stars
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The New Generation of Mercedes-Benz

  • 18th September 2013
  • Author: Tom B
  • 0 Comments

The new Mercedes-Benz A-Class is a car that appeals just as much to the heart as it does to the head....

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Tony Purslow Mercedes-Benz takes the first place in a new programme to boost local business.

Tony Purslow Mercedes-Benz takes the first place in a new programme to boost local business.

  • 2nd October 2012
  • Author: Hayley d
  • 0 Comments

Tony Purslow Mercedes-Benz takes the first place in a new programme to boost local business....

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The Best of Guildford Networking @ Mercedes Benz

  • 26th July 2012
  • Author: Becky L
  • 0 Comments

Another fantastic networking event from thebestof Guildford, held on 6th July at Mercedes Benz....

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  • Contact Us

    Moorfield Road
    Slyfield

    GU1 1RU
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  • thebestof awards

    • Best loved Business (In Place) 2011

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