Auto Trans (Gloucester) Testimonials

Recommended as best for: genuine service, good value and helpfulness

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Testimonials

Date Added: March 2012
Image of Dan B

Auto Trans were great, I traveled from Oxford to use them as they are the only FATE qualified engineers in the area. They immediately diagnosed the most likely problem with the gear box on my 2004 100k miles BMW and took me through the various options and costs. We decided that a gearbox service was the best option and I booked my car in that week. The guys carried out the work whilst I had a cup of tea and showed me the sump and condition of the oil and gave the gear box a clean bill of health. Since the work has been carried out the car changes gear much more smoothly and the grinding noise has gone. They are very friendly, knowledgeable and professional and I would have no hesitation in recommending them or using them again - many thanks lads! 

Dan B Joined: March 2012 Testimonials: 1 View
Date Added: February 2012
Image of Colin B

Quick,Efficient & Professional service
Was also friendly & helpful on questions asked & a reasonable charge.

Colin B Joined: January 2012 Testimonials: 1 View
Date Added: November 2011
Image of Phillip Hodson

FIRST CLASS SERVICE with real expertise - definitely recommended!

Phillip Hodson
Date Added: October 2011
Image of jon s

I have been in the trade over thirty years, I can honestly say Doug was brilliant! he listened to the problem I had (most other firms quoted before I even explained the problem £1100-£1300+vat) took the auto box to him monday morning , ready tuesday.
picked up gearbox £549.60 inc vat!! car runs great
if you need an auto gear box repair DONT GO ANYWHERE ELSE!!! autotrans is the way
Jon Stockwell Euro Car Services (Hereford)

jon s Joined: October 2011 Testimonials: 1 View
Date Added: September 2011
Image of Oliver Smith

Knowledgeable, friendly, professional, passionate, offering excellent service and advice.

Oliver Smith
Date Added: September 2011
Image of David Roome

Its never pleasant having to spend money on cars but dougs professionalism and excellent service makes the experience as pleasurable as it can be.

David Roome
Date Added: August 2011
Image of Mr J H Dawes

Very professional, friendly and pleasant service, fair value, conscientious work.

Mr J H Dawes
Date Added: June 2011
Image of Nick Sanders

Very responsive, prepared to discuss compromise solutions sensibly.

Nick Sanders
Date Added: May 2011
Image of Mrs B Robb

Good common sense service. Quick service. Would highly recommend.

Mrs B Robb
Date Added: March 2011
Image of P Baker

Excellent service, friendly and efficient. Would recommend them to friends and family.

P Baker
Date Added: February 2011
Image of Les C

When my Jaguar XJ8 developed an auto gearbox fault all my dealership could suggest was an exchange gearbox.

I found Auto Trans through their website and took the car to Douglas Pretty who drove the car and accurately identified the problem. His team of specialists had fixed the car within a week, rebuilding the whole gearbox to 'as-new' condition.

The cost was just one third of the estimate from Juguar and the level of customer service I received was exceptional.

Many thanks again to Douglas and his team - I would highly recommend you.

Les C Joined: February 2011 Testimonials: 1 View
Date Added: August 2010
Image of Michael J

I gave Autotrans a ring for a quote to change the transmission oil in my Subaru. Totally impressed with the price and Doug also changed the differential oils as well while he had the car. Immaculate workshop as said in other testimonials, this is a man who thoroughly takes pride in his work, he even showed me round the workshop as I was intersted to see what was actually inside.I have no hesitation in recommending Autrotrans to anyone who needs a service or work on their automatic gearbox. An absoulte pleasure to do business with.

Michael J.

Michael J Joined: August 2010 Testimonials: 1 View
Date Added: August 2010
Image of robert w

It was an absolute pleasure to find a genuine, Honest garage to deal with such as Auto-Trans in Gloucester. They sorted out a problem with the auto gearbox on my wifes MGF in a day. Nothing was too much trouble and no massive bill for unnessasary parts. All of the staff were very freindly but also very professional.
After being ripped off to the tune of £500 by my local MG Specialist it was great to do bussiness with someone who actually knows what they are doing. brilliant service, nice people, highly recommended.

robert w Joined: August 2010 Testimonials: 1 View
Date Added: May 2010
Image of Brian  P

Superb, friendly and very professional service. I started to have problems with my automatic gearbox and rather than go to my main dealer, who have no experience in actual gearbox repair, I decided to give Doug Pretty a call at Auto Trans. He got me straight in for a diagnostic and confirmed my fears of engine coolant in the gearbox, which is quite a common fault on the standard gearbox oil coolers on Vectra C's of a certain age and it severely damages the autobox. He allowed me to leave the car with him and a little over a week later I had my car back with a complete remanufactured gearbox and aftermarket oil cooler. Dougs workshop is the cleanest I have ever seen and I highly recommend to anyone who has problems with there autobox to give him a call, you will not be disappointed!!!

Brian P Joined: April 2009 Testimonials: 2 View
Date Added: April 2010
Image of christoph hill

Very professional and committed to perfection! Job done to a high standard in time scale and price quoted. Also, Doug is very personable and willing helps where he can. All in all, a good experience.

christoph hill
Date Added: March 2010
Image of james p

Autotrans gloucester provided me with an exceptional service. A few weeks ago i went to my local audi dealership for problems with my gearbox, the technicians said that its the new cvt transmission and to fix the problem it would be a new gearbox. I was not completely convinced so i popped into autotrans and they diagnosed my car while i waited. They later repaired my gearbox for a fraction of the price of my local dealership! The staff are very friendly and polite and i've never seen a workshop so clean.Highly Recommended

james p Joined: March 2010 Testimonials: 1 View
Date Added: October 2009
Image of sarah b

The service from Doug Pretty can only be described as exceptional in every way. He is polite, helpful beyond all expectations, completely honest and most importantly, does an excellent job.
Doug's tenacity meant that an engine fault that was nothing to do with the transmission and something my service engineer couldn't find was corrected by Auto Trans- Doug wouldn't give up until he found it and even loaned me the engine part until mine came in.
This is a company that deserves to do well, takes pride in providing the best service possible and I'd challenge anyone to show me a company that could do a better job.

sarah b Joined: October 2009 Testimonials: 0 View
Date Added: September 2009
Image of Mike Ortimans

Excellent service. Polite and cheaper than expected.

Mike Ortimans
Date Added: May 2009
Image of Christopher  H

A very professional and committed specialist. Auto Trans refurbished my 1966 Daimler auto box over a 2 week period (as quoted) and now it's like new. Cost was as quoted with no hidden extras. The Proprietor, Douglas Pretty, is obviously a man who like to do a thorough job to the highest standards and clearly he succeeds. I have no hesitation in recommending this firm to you....you will not be disappointed.

Christopher H Joined: May 2009 Testimonials: 1 View
Date Added: January 2009
Image of Andy M

It is very rare for me to be motivated to say anything positive about a garage but Auto Trans (Gloucester) is an honest fair and very helpful company. Their price was also very good, and they knew they could have actually charged me much more.

They diagnosed a problem with by automatic transmission which could not be indentified by a dealership where I had taken it twice. Their diagnostic was half the price and when they weren't 100% confident they had fixed the problem they took the car back for free and did some more checks. They had fixed the problem which turned out to be an electrical fault which effected the Engine Management System. Not even their area of expertise I suppose.

They called me a week later to check that the car was OK and told me they were never satisfied until they had completely fixed the problem.

Completely honest and fairly priced - do you know another garage like that?? I asked them if they would be billing me for taking the car back again and Doug said "no, but if you were satisfied could you leave a comment on this site - so here it is!"

Give them a try.

Andy M Joined: January 2009 Testimonials: 1 View

Contact Details

19/20 Sudmeadow Road
Hempsted
Gloucester
Gloucester

GL2 5HS

Tel: 01452 529890
Email: send email
Web: visit website


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