What's your biggest 'customer service' challenge?
I was talking with someone the other day and they were complaining about how they had taken a morning off, waiting for someone to turn up to their home and do some work.
You can imagine why they were complaining . . . yes, that's right . . . the person didn't show up and didn't call them to let them know. How many times have we experienced that one eh? How many times have YOU experienced it?
Then a day later I heard someone else talking about what they'd promised to do for a client and said they 'kept meaning to let them know' - but they hadn't.
It got me thinking . . . a lot of this seems to be around managing people's expectations.
- Have we become so used to poor service that we are surprised when it's good?
- How well do we communicate with people and get clear on what we are going to do or what we expect from them?
- How often do you unintentionally disappoint people through poor communication?
- How often do you feel let down - and why?
And . . . here is the big one . . .
What's your worse experience/who is your worst type of offender? (not names - this isn't a witch hunt! just types of businesses)
Of course if you have praise for someone then tell us - we can all shout out about it!!)
Can't wait to hear from you.
Remember you can connect with us on Twitter and Facebook too :-)
Mary