Testimonials

Date Added: December 2011
Image of Hugh Tracey-Forster - Access UK Ltd

"I met David at a networking event when I was running my own software dealership. I wanted to concentrate on software and consultancy services and didn't have the desire or knowledge to provide and support IT infrastructures.

I recommended David to my clients and friends on several occasions and he never let me down - excellent solutions suggested, sensible prices and excellent service. I would have no hesitation in recommending David and iTEXS to anyone who asked me for a good IT provider."
Hugh Tracey-Forster
Pre-Sales Consultant at Access UK Ltd

Hugh Tracey-Forster - Access UK Ltd
Date Added: August 2011
Image of Raghu Das

“David and his colleagues at iTEXS have provided us with expert IT support since 2006. For a growing company such as IDTechEx, we require a knowledgeable, rapid response, high value service and iTEXSs has never let us down, fulfilling our core needs and more.”
Raghu Das – IDTechEX (http://www.idtechex.com/)

Raghu Das
Date Added: July 2011
Image of Anne Ward - Blue Violet Web Design

“I first met David at a networking event at which I felt totally out of my comfort zone, but David - as a regular attendee - made me feel very welcome and I took an instant liking to him. Shortly after this, I needed major help with my IT systems and was delighted to find that David and iTEX's professional service matched the impression that I had formed of him as a person. I have always used iTEXS since then, and have recommended them to contacts wherever possible.”

Anne Ward - Blue Violet Web Design
Date Added: April 2010
Image of Jane F

The support ITEXs offers us is second to none. HotelRes are a growing company who offer our clients an accommodation and conference booking service...SERVICE being the operative word. We rely heavily on our email and internet access, so our computer systems are very important. We switched to Itexs over 7 years ago and totally rely on their advice and support when it comes to technology. They are always happy to give advice over the phone and when things go wrong are very quick to respond with onsite support. Neil, “the Davids “and their team are always helpful and talk in language even I can understand. It is a pleasure working with them and I would thoroughly recommend them to anyone looking for a reliable, cost effective and professional IT support company. Jane Frost Director of Marketing and Operations HotelRes

Jane F
Date Added: March 2010
Image of Claire T

I met David at my usual BNI meeting and instantly related to him and iTEXS as a solution for Algar Signcrafts long awaited server and network upgrade. David came to visit Algar and straight away told us how we could make the improvements we needed to and how this could be orchestrated with minimal disruption to an extremely busy company. I felt completely comfortable and confident that iTEXS could no doubt relate to our technical enquiry and indeed did so quickly and effectively by bringing in their team to provide the solutions over a couple of days. They even worked here after we had left work and we came back to a fully working computer system without any clichés. Remarkable, we all thought, we’ll keep in touch and iTEXS have always responded to our future enquiries without any question. Personally, i have found the whole iTEXS team friendly, approachable and nothing seems too much to ask. I would wholly recommend iTEXS to any other business contact of mine, as i know they would perform with the next company as they have done with ourselves.

Claire T
Date Added: March 2010
Image of Claire T

I met David at my usual BNI meeting and instantly related to him and iTEXS as a solution for Algar Signcrafts long awaited server and network upgrade. David came to visit Algar and straight away told us how we could make the improvements we needed to and how this could be orchestrated with minimal disruption to an extremely busy company. I felt completely comfortable and confident that iTEXS could no doubt relate to our technical enquiry and indeed did so quickly and effectively by bringing in their team to provide the solutions over a couple of days. They even worked here after we had left work and we came back to a fully working computer system without any clichés. Remarkable, we all thought, we’ll keep in touch and iTEXS have always responded to our future enquiries without any question. Personally, i have found the whole iTEXS team friendly, approachable and nothing seems too much to ask. I would wholly recommend iTEXS to any other business contact of mine, as i know they would perform with the next company as they have done with ourselves.

Claire T
Date Added: March 2010
Image of Margaret B

We have been customers of iTexs for the last four years. They supply IT support and
also purchase software and hardware as required. A large part of our business comes
from on-line orders so they appreciate the importance of any disruption by systems
not working. We receive a fast efficient service and as they can also access some of
our systems remotely they save the time of a site visit.
We’ve found all iTexs staff helpful and friendly and able to communicate with all
staff regardless of their IT abilities. They offer a service which is good value for
money and which we can thoroughly recommend.

Margaret B
Date Added: March 2010
Image of Richard C

Thanks a million for the support and delivery of our new computer system. Integrating old systems with new for a small business without dedicated IT expertise is a daunting task. Your team executed superbly well and after the short installation and consolidation period we were up and running without issue as you had promised.
The equipment is state of the art and has enhanced my business operations - faster, slicker and more secure. Thanks again for your support in helping me take my business to the next level

Richard C
Date Added: March 2010
Image of Sarah F

Ann Pettengell Gold Helm have been using the services of iTEXS for a number of years and have most appreciated having them on call for our IT support. Firstly we have found the team at iTEXS to be most helpful and approachable. They are able to explain technical information to non-technical people in a patient and straight forward manner. They have provided us with an efficient, quick and reliable and friendly service. As we have been so pleased with our experience so far we are now planning to extend our use of ITEXS's services into internet/email support and look forward to continuing our positive business relationship

Sarah F
Date Added: March 2010
Image of Alison M

iTEXS have been handling our IT 'trials and tribulations' since June, 2004 and we have been most impressed with their no nonsense approach to IT support. We have found that they respond quickly when problems arise and that they have been most informative on numerous issues.
Because of their ever present back up down time has been greatly limited enabling us to carry on our business without interruption.
We will continue to use iTEXS and hope that our relationship remains that of both business colleagues and friends

Alison M
Date Added: March 2010
Image of Chella H

I chose and continue to work with iTEXS instead of other companies because they have a friendly and professional touch and are value for money, which you just don't get with the bigger companies . iTEXS upgraded our systems in the Call Centre which went seamlessly and caused no down-time at all. This was due to the fact that they worked through the night until the job was done.
As a complete novice to I.T., I have found iTEXS always friendly, helpful and professional even when my queries must seem elementary and basic to them. They are always willing to talk me through the options available and point out what needs to be done. I have always received an excellent service from them, and am impressed with their speed and efficiency.
After suffering at the hands of a few other companies out there, I found the personalised service provided by iTEXS as a total relief. The proactive way in which they look after my company is a breath of fresh air compared to the hassles I had become used to.
Moving my IT support to iTEXS was definitely one of my Smarter decisions of 2004!

Chella H
Date Added: March 2010
Image of Dr Chris T

Catastrophe! Hard Drive failure! Fortunately I was backed up and thought I could just change the Hard Drive. However, when it came to the practicalities, it was not as simple as I thought as a layman. It was at this point that i immediately thought of David Kilpatrick, iTEXS. A quick call and a friendly reception at their Copley Hill Business Premises provided rapid, friendly, supportive and competent advice and practical help. I thoroughly recommend David and the iTEXS team for quality service.

Dr Chris T
Date Added: March 2010
Image of Adrian C

I recently asked David if it would be possible to network two computers for me, the first my main computer and the second a laptop. Both computers had broadband access through my wireless modem and David was able to suggest using this.
The Engineer who came, was very pleasant, He sorted various problems with firewalls to make it all happen and in just over an hour had the two machines working together. Just as importantly he has also set up some easy links and had shown me how to use them. No fuss and a prompt efficient service. I will certainly use them again and would thoroughly recommend them.

Adrian C
Date Added: March 2010
Image of Oliver E

iTEXS have fantastic customer service values. Unlike many other IT businesses there are no long waits for a technician to visit our office, no delays in replies to email enquiries, and you never find yourself sitting on hold, even for a moment!
Their experienced and friendly team have made managing our IT systems stress-free and allowing us to forming a very personal working relationship.
In the 2 years that our charity has now been working with iTEXS there has been no situation they cannot cater for, and always at very good value for the service provided, and one which we thoroughly recommend

Oliver E
Date Added: November 2008
Image of Philippa H

I have been working with iTEXS since their business started five years ago. This is no ordinary IT company, the expertise they have and the service they provide are second to none. Whether they are supplying me or my clients (all of whom use iTEXS) with a new PC system or if I need a technical support visit or have a problem that can be resolved on the telephone, the response is the same: fast, friendly and 100% professional. Nothing is too much trouble for them, the equipment they supply is of the highest quality and they are always there to help me. I couldnʼt run my business without the support of iTEXS - they are more than brilliant, they are simply the Best.

Philippa Hull - Hot Desk

Philippa H Joined: November 2008 Testimonials: 2 View

Contact Details

8 The Mill
Copley Hill Business Park
Cambridge Road, Babraham
Cambridge

CB22 3GN

Tel: 01223 834844
Fax: 01223 834744
Email: send email
Web: visit website


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