Factotum Testimonials

The team at Factotum are delightful and offer all my clients empathy and understanding and know instinctively how to manage each individual call. I have no worries that all my clients receive only the best possible service which is so important as they are the first port of call for new clients. The team always ensure that they obtain the required information and use their discretion if they are concerned about a call so I have advance notice on sensitive issues.

Factotum provide us with an invaluable service – if a client call out of hours the details are sent over to our on-call engineer who can then respond accordingly. Thanks you.

Sarand business software has been using factotum for five years. They give us a highly personalised and professional service. I have an extremely packed diary so spend little time in the office so rely on them a great deal. If I am waiting for a particular client to call I just let them know and I know that they will get hold of me. I also have a busy home life with three children and if there is ever a call about the kids they track me down and make sure I have been spoken to. I cannot recommend them highly enough and could not run my business without them.

Having used other answering services in the past, finding Factotum was a breath of fresh air. From the outset, they took time to properly understand our business and routinely make sure they keep up with any changes. Now, apart from appearing to callers to be part of our company, they are also able to recognise an urgent call and raise me immediately on my mobile. Brilliant!

Having a dedicated call answering service specifically developed for start-up businesses has given me the opportunity to portray a professional business image in a cost effective, commercial way.

Factotum has supplied a virtual receptionist service to Legal Surfing since 2003. I use them because my Clients prefer a personal answer rather than an answering machine, my Outlook diary synchronises with the Factotum diary so that the virtual receptionist knows where I am., if a call is urgent, Factotum will find me and put the caller through and Factotum is very much part of the “Team”.

Ann and the team have been managing our calls since February 2005. They know our team, our business and more importantly our customers. A great service that we couldn’t manage without.

Global Resource Administration.

Factotum provide us with an invaluable service – if a client call out of hours the details are sent over to our on-call engineer who can then respond accordingly. Thanks you.
Cambridge Networks.

Having used other answering services in the past, finding Factotum was a breath of fresh air. From the outset, they took time to properly understand our business and routinely make sure they keep up with any changes.

Now, apart from appearing to callers to be part of our company, they are also able to recognise an urgent call and raise me immediately on my mobile. Brilliant!

The Media Network

Having a dedicated call answering service specifically developed for start-up businesses has given me the opportunity to portray a professional business image in a cost effective, commercial way.

Lippy Marketing & Communications

Factotum is a very efficient and dedicated team. They are helpful, willing to get to know you and your business and I have never received any negative feedback from my customers which means they are doing their job. I feel confident that our business communications are in good hands.

Faculty One Ltd

The team at Factotum are delightful and offer all my clients empathy and understanding and know instinctively how to manage each individual call. I have no worries that all my clients receive only the best possible service which is so important as they are the first port of call for new clients. The team always ensure that they obtain the required information and use their discretion if they are concerned about a call so I have advance notice on sensitive issues.

Janet Bishop’s Practice

"We've been using Factotum for a number of years and during this time they have proved to be professional, responsive, efficient and reliable. The team are always friendly and helpful and we are delighted with the service they provide. Acting as our virtual reception Factotum have become an integral and highly valued member of our team. I would recommend them without hesitation."

. 2G Ltd

“Skillstudio requires a confident and effective response to each individual call received and in the past 8 years Factotum have not failed to deliver. All calls are transferred to relevant members of staff and this is done with ease and efficiency providing a valuable extension of our business. We also require details of each call and this is delivered to us quickly as Factotum use innovative technology.”
Rgds
. Skillstudio

Factotum represents our ‘reception team’. We tell them our movements and they provide informed and friendly responses to callers, and email us promptly with accurate and detailed messages – a great service I highly recommend.



The Helix Consultancy

'Factotum has become part of my clinical team. They are a vital part of the way I run my chiropractic practice.'

. Active Chiropractic

"As a one man business, it is a huge benefit to be able to attend meetings knowing that the 'phone will be answered professionally, efficiently and courteously; clients often tell me how nice 'my receptionist' sounds".

Thank you for your continuing good service

The people at Factotum are singularly delightful to deal with and knowing how well they come across when putting calls through to us I have no worries that our customers are getting the best possible service when they initially call. They always ensure that they get all the relevant information from callers and when they notice something new that we have neglected to tell them about they always ask how we would like these new situations/calls dealt with, therefore staying ahead of any potential problems this may cause.

Tom. Technovated Ltd

“Kandoo Services Ltd has been working with the Factotum team since November 2010 and the service they provide is excellent. I particularly like the fact that they are not afraid to make decisions on my behalf but more importantly that they consistently make the right decision!”

Kandoo Services Ltd

We have been using Factotum since 2006, and I can honestly say they have never dropped the ball. We have never had a client complain that we didn't get a message or about the call handling. Out standing level of service

Working with the Clinic Diary Team has helped us to improve our customer service, offer a faster appointment making service and has released up more time to do things like manage and expand the business.