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Convergence Communications has once again provided us with excellent customer service. Our line fault was dealt with very efficietly and we were kept updated and calm by the engineering team throughout the downtime.Thank you
Convergence have provided consistently fast and effective technical support, along with fantastic service. We'd highly recommend their services." – Amy W
New NEC phone system installed today by @ConvergenceComs. Good quality phones backed up by high level of service. Highly recommend.
“I have confidence in recommending Convergence to our all of our clients”.
“I would have no hesitation in recommending Convergence”.
“One thing that stands out about Convergence is a very strong customer service ethic”.
"We have used the services of Convergence Communications since 2005 when initially, they took on the maintenance of our ageing Panasonic telephone system. Shortly afterwards, in April 2006, they installed a new Intertel Axxess system.The new system necessitated the revision of our Cat5e network infrastructure which handles data transfer for our computer networks and telephones. A new patch panel cabinet was installed to provide additional patch ports for around 60 new outlets in our sales offices.Much of the work was done in normal working hours with no disruption to the daily working of our offices and staff. The final changeover was done after hours at the weekend and training for staff on the new Axxess system was arranged for the following Monday with Convergence staff on hand to ensure there were no snags. The whole process was practically seamless and our staff and customers suffered no inconvenience.Since the installation of the Intertel Axxess system, the support under our maintenance agreement has been excellent providing us with virtually trouble free telephone communications."
"Despite not installing it, Convergence maintained our Toshiba phone system for a number of years. On the occasions that we had problems they responded promptly with a level of service that is necessary for a GP surgery.When we recently changed our phone system we stayed with Convergence as we have built a good working relationship with them and felt they understood our needs."
“The service that we receive from Convergence is of such a high quality.We know if we have a problem Convergence will aid us to solve as efficiently as they can, either via telephone or a call-out.The staff have always been very helpful and courteous.We have worked together with Convergence for many years and we would definitely recommend them to look after your telecom needs."
"A big thank you to the Convergence team for making our move into new offices so smooth. Convergence has always provided us with fantastic service and they are always on the end of the phone if we need any advice or help.Great work guys."
"Convergence gave us great advice on the right system for our needs and installation was done professionally within agreed timeframes. We now have a set-up that enables us to seamlessly integrate a home worker and an employee in France on our phone system. When moving office we hit problems with the BT infrastructure in our building and Convergence quickly came to the rescue. Thank you for all of the help and support."
"When we wanted to change our phone system to one that could cope with our expansion plans, Convergence was one of five companies we contacted for quotes. The ensuing sales process with Convergence was by far the most pleasant, with the Sales Manager providing just the right amount of follow-up, without being too pushy. The Support Team pre- and post- sale were always responsive to the many questions we had on how to make the system work how we wanted. Installation was smooth, and the inevitable glitches were dealt with efficiently and without fuss."
"Convergence Communications has worked with Lola for several years. Reliable communications are essential to us and our confidence in Convergence's ability to deliver has been repeatedly justified, as they have consistently shown an outstanding degree of technical ability and, just as importantly, an exceptional level of customer service."Chris Caffyn - IT Manager, Lola Cars
Convergence have done a great job installing our new system - Thanks Convergence. Great ServiceOwner, Selwood Products
I chose Convergence Communications for all the broadband and telephone rewiring of my newly built offices. I run a small business and the installation was fairly small, but the service I received was excellent, from the office-based staff to the engineers on site and I was made to feel like a VIP. The engineers were punctual, smart, professional, attentive, very competent and friendly. They came to the office twice, the first time to deliver the cabling and plan for installation, the second time to install the cabling and bring the finishing touches. The work was done quickly and efficiently, and it is very neat. I recommend Convergence Communications to all my contacts for their professionalism and their impeccable work. Owner of E:Translations Ltd
We record our telemarketing calls so our clients can listen to these for the appointments we arrange for them. Our previous system worked but was slow and cumbersome so everyone in the company has been delighted with how fast and easy to use My Calls solution that Convergence recommended and installed actually was.
"Convergence installed our system and provided an excellent service." Rachel Kitt, Huntingdon Regional College
‘I am writing to express my sincere thanks to you and your team following the installation of our shiny new telephone system. As a busy dental practice, we were naturally fearful of the potential disruption to our business that such an event can bring and I am delighted to report that the switch over to new lines and a whole new system was as easy and seamless as we could have hoped for. The transition was well advised by you personally, and exceptionally well managed by your team of engineers. In particular, Richard was fantastic and a terrific ambassador for Convergence. His calm and reassuring manner gave us comfort that all would be well from the start, he was well-organised and unobtrusive as he worked with (and around) us all day. Rachael at HQ and Ben have also been a pleasure to deal with and the service that we have received from you is far and away better than what we experienced from our previous providers. It is no wonder that Convergence keep winning awards!Please do pass on my thanks to your team and we look forward to working with you in the future’. Anne Griffiths – Practice Manager - Devonshire House Dental Care
“Convergence installed a medium-sized Inter-Tel CS5000 system at Huntingdonshire Regional College in June 2007. The system has provided many benefits to the College and Convergence provided an excellent service during the consultation and installation process. They continue to maintain the system for the College.”Rachael Kitts – IT Technician – Huntingdon Regional College
Unit 21-22 Hall Barn Road Business ParkHall Barn RoadIslehamCambridgeshire
CB7 5RB
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