The good: The gym group near me (uxbridge) is very good. All three floors are very clean and well maintained. The equipment is modern and well looked after. Also the …
I joined a gym group two months ago. The atmosphere here is very good, and the staff is excellent too.
Great price and brilliant equipment. Staff are always friendly and approachable.
Overall nice gym with friendly atmosphere. Gym closes quite frequently on short notice without explanation - I assume for maintenance but when I come back still looks the same. Music …
I’m not sure if they’re trying to compete with other nightclubs in the area but recently when I’ve been coming in in the mornings the music is soooooooo loud I …
I visited the Lincoln gym this evening, what a great experience, Kieron was so accommodating, friendly and professional I explained it was my first visit to the gym as I …
A great place! Just a few months ago, I walked in for the first time, full of uncertainty. It was my first experience with a gym. The staff gave me …
A great gym with great coaches. The gym is nice and clean and the classes are really good. I have been enjoying going there until I had issues with my …
I have been a member of the Bath gym for nearly 2 years now. The location is very convenient (near the railway and bus station) and I regularly pop in …
The toilets are frequently out of order. Last month, without any prior notice, the drinking water service stopped working, and even the water supply for hand washing and the toilets …
âââââ Fantastic gym with a great atmosphere! I’m really happy with my experience at The Gym Group Kidderminster. The gym has a great atmosphere, plenty of equipment to choose from, …
This gym is amazing love the classes with dawn you feel amazing when you’ve done a class with her 😊 staff are very friendly and helpful always there when you …
The gym is exceptional and Jordan is an excellent member of staff.
I’ve been training at The Gym Group in Fratton for about a year now, and I’m really happy with it. The gym is excellent, the equipment’s great quality, and it’s …
Perfct gym best staff best people community best best gym macheanies evrythibg come to this gym turst
Lots of equipment for a 24/7 gym. Good etiquette, clean and enough weights for heavy loads. Lockers could be bigger though. And a lat pullover machine would be amazing. Very …
I signed my twin boys up for an over 14 gym membership at the Sittingbourne gym at swallows leisure centre it has been excellent for them for the last year …
The Gym Group Watford I’ve had an amazing experience at The Gym Group Watford. The atmosphere is really welcoming, and the equipment is top-notch. I especially want to mention Matt—he …
I work out in this gym for lack of option, I do not like it, the staff is super poorly educated and does not solve anything, and the support even …
The best Gym in Coventry! 💪😉
I have been a member of the gym a few years now, and use the gym 3/4 times a week. However a few weeks ago I received a message on …
âââââ Just wanted to give a little shout-out to Jimmy and the whole team at The Gym Group Five Ways Birmingham. Really good bunch of people and always happy to …
The actual gym experience is really good - clean, tidy, nice gear well looked after. Staff on site are great, shout out to Josh and Jordan in particular, and also …
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The gym group near me (uxbridge) is very good. All three floors are very clean and well maintained. The equipment is modern and well looked after. Also the staff on site and very helpful and approachable.
The bad:
While their facilities are great, thier customer service is a joke. I recently had an incident where I had paid my monthly subscription but for whatever reason they didn't acknowledge it came though. Because of this they blocked my access. I then spent a week trying to use thier online chat bot which wasn't helpful. When I finally got through to a real person, which took 2 hours of waiting to respond. They were less than helpful. Unfortunately I had to repeat this process several times as occasionally i missed there response (2 hour wait time). I finally sent them evidence and they completly ignored it which meant I had resign up again.
Overall:
Great gyms, appalling customer service.