HR Dept Testimonials

Starting a new business in itself can be a daunting time especially if
it is one that involves services and is dependent on staff for delivery
of quality services. I started Crawley Forest School in September 2010
and before I wrote the school prospectus I ensured that we had a sound
human resources advisor in Margaret Keane to help us establish robust
systems for the organisation and the school.

Margaret has ensured that we establish the basic infrastructures that
are an intrinsic part of our daily operations. She helped us develop our
employee handbook, terms of employment, contracts, recruitment policy
and procedures and provide relevant training for senior staff. She has
helped resolve potential HR issues with a few staff and guided senior
managers in the processes of performance management and staff
development. Margaret has been a great sounding board to discuss issues
and has given sound advise and support whenever required. She has always
been at the end of the phone (even whilst on holiday!) and has often
been the voice of reason to me.

I would highly recommend Margaret for her in-depth knowledge and sound
judgement and for very quickly understanding the unique requirements of
our very complex service - an independent special school and children's
home for children with behaviour,emotional and social difficulties.

Director
The Crossroads Children's Educational Services

Margaret,

I would like to take this opportunity to thank you for the work that you did for me in
creating employment contracts and grievance procedure documents for my staff.
This one of those tasks that I knew I had to do but somehow there were always other
priorities!

Your involvement forced me to focus on getting it done and the advice you
gave me was invaluable. Following a meeting with you I was quickly presented with
draft documents for approval and the final documents soon followed.


I now feel more secure in the knowledge that I am now far less exposed in respect of
employment issues and I will certainly be using your services in the future.


You approach was professional, your advice sound and your charges were very
reasonable. I would, without hesitation, recommend your services to anyone who needs help with HR issues.

David Woodley, Weston Computing Ltd

Margaret, I would like to say thank you on behalf of the BNI National Office for the help you have given us in dealing with a number of HR issues over the past couple of months. During the time that you have been working with us, you have already helped us to deal with disciplinary and redundancy issues.

With so many potential suppliers to choose from, we are able to pick the highest quality suppliers for any particular service. Therefore, we were delighted to use the services of The HR department to help us to deal with all of our personnel issues.

In the past, we have received advice from other HR professionals, but the support and advice that you have provided has far surpassed our expectations. Your advice has helped to reduce the level of stress and worry when some difficult decisions have been made.

You have always explained all of the options that the company can choose between and explained what the possible outcomes might be. Your clear explanations have meant that a new process for us - the changing of working hours of staff and possible redundancy - has gone very smoothly. Even members of staff that have been affected have commented on how well the process has been handled and this is entirely down to your advice.

You've also ensured that our disciplinary procedures have been brought up to date to avoid any future issues that may have led to expensive employment tribunals. One of my senior management team said, "She's absolutely brilliant - after 20 years in the recruitment industry, I thought I understood how HR issues should work, but Margaret has given advice that is not only clear and concise, but also focuses on what is in the best interests of our business."

We would have no hesitation in recommending The HR Department to any business looking for help in sorting out their Human Resource issues. Thank you again for your help and we look forward to working with you in the future.

Tim Cook, Assistant National Director, BNI