ARBELL - Virtual Office Solutions Testimonials

I want to thank you and your team for the outstanding service that I have received over the last month. I had been somewhat sceptical of the benefits of an answering service until I took the plunge with ARBELL.

All I can say is that after the month I have changed my mind completely. Although I do not receive many more that 5 calls a day, your service has meant that the important ones have been answered and I have been able to deal with them in a timely manner when my call log arrives.

This last month I have generated over £15,000 in new business from enquiries that have been phoned in on my landlines. Whilst I may have picked these calls up myself your service guarantees that they get answered. This gives me the peace of mind to get on with my day knowing that I have a professional waiting to take the next call.

I am also pleased to say it’s a real pleasure not to have to deal with the telemarketers, energy salesmen and advertisers who seem to plague small businesses on a regular basis.

As we go into a busy time of year for is at Eden im sure your service will prove even more invaluable. Please pass on my thanks to all at ARBELL for their support. I look forward to continuing with your service over the coming months.

Dear Arron

As a family run business acquiring and letting properties in the Swindon area we pride ourselves on our friendly and professional service. It is therefore imperative that all enquiries are handled sensitively with expediency.

My tenants are impressed with the service they receive, always knowing there is a friendly and professional voice at the other end of the line, and not a recorded message. The text messages you send immediately following the telephone call allow me to prioritise my work effectively.

I am now able to concentrate on running the business without being constantly interrupted by the telephone, whilst being able to respond immediately if any aspect requires my urgent attention.

It was particularly beneficial earlier this year when my daughter was born. Knowing that the telephone was being answered courteously and efficiently, enabled me to spend more time with my wife and our baby. During this time we continued to grow at a level that would not have been feasible otherwise.

So impressed was I with your service that a colleague of mine, also in the property business has signed up to ARBELL.

I will be very happy to recommend ARBELL’s telephone answering service in the future where I see the need.

Yours sincerely


Dominic Machell
Director

Can I just say Arbell have been absolutely invaluable during our first 2 years of trading and have pretty much become part of our business during this time. The majority of customers who have found their way to your answering service have believed they were speaking with someone in this office, thanks to the seamless service you have provided and of course to the many wonderful, friendly and helpful Arbell staff we have had the pleasure in dealing with. Please pass my sincere thanks to everyone.

Dear Arron,

I asked you to set up an answering service for me the evening before you went away on holiday. When I called a few days later to sort out the details, your employees knew exactly what to do and had me up and running within hours. They answered all my calls while I was on holiday over Christmas and I received instant emails for all calls that were taken. This meant that I could keep up a professional image and respond in a timely manner even if the call had come in while I was skiing down the side of a mountain. Without your services I would have missed lots of calls over the Christmas period and lost a decent amount of business.

I intend to keep using your services and will recommend them to anyone who is in need of someone to answer their calls.

Yours sincerely

Richard Hunt

I have to admit to thinking we didn't need a service such as this, HOWEVER having had a conversation with Arron about having to rush people off the phone as the others were ringing, we decided to give it a try. It's wonderful! We can now genuinely spend time on the phone with both our candidates and clients. Plus, everyone keeps asking who our new receptionist is!

Thanks to Arron & the team we are able to enhance our professional service to our customers.

It is a sad state of affairs that I do not feel compelled to do this very often in this country, but I just wanted to congratulate you and your company on what I consider to be an exemplary example of customer service.
When we miss a call, your team answer the calls professionally, courteously and reliably - I really could not ask for more.
The service really suits my business needs and I would be grateful if you would pass on my gratitude to Natalie, Nikki and the rest of the team that look after us – All of their efforts really are very much appreciated.